Summary
Overview
Work History
Education
Skills
Timeline

Seaira Burney

Customer Service Representative
Phoenix,AZ

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Digital Personal Shopper

Walmart
Phoenix , AZ
05.2022 - 02.2023
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Donation Processor

Goodwill Inc
Mesa, AZ
01.2021 - 12.2022
  • Sorted and placed donations in appropriate containers.
  • Conducted dynamic presentations to internal and external customers, partners and executive leadership.
  • Greeted and provided friendly service to donors and assisted in transferring items to facility.
  • Transferred donated goods from donor's vehicle and regularly lifted up to 75 pounds.
  • Managed interactions with donors and donation center personnel to achieve goals.
  • Priced donations according to condition of the items.

Home Health Care Provider

Ability 360
Guadalupe, AZ
10.2018 - 12.2020
  • Administered medication as directed by physician.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.

Key Holding Manager

Urban DivAZ Xchange
Tempe, AZ
02.2012 - 12.2020
  • Counted registers and cleaned and secured shop at end of shift.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.

Assistant Bar Manager

The Reef Bar And Grill
Chandler, AZ
01.2016 - 04.2019
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Consulted with managers to organize special events and promotions.
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Education

Forensic Science

Chandler Gilbert Community College , Chandler, AZ
03.2007 - 03.2008

High School Diploma -

Central High School , Bay City, MI
08.2004 - 01.2007

Skills

Sales proficiency

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Timeline

Digital Personal Shopper - Walmart
05.2022 - 02.2023
Donation Processor - Goodwill Inc
01.2021 - 12.2022
Home Health Care Provider - Ability 360
10.2018 - 12.2020
Assistant Bar Manager - The Reef Bar And Grill
01.2016 - 04.2019
Key Holding Manager - Urban DivAZ Xchange
02.2012 - 12.2020
Chandler Gilbert Community College - , Forensic Science
03.2007 - 03.2008
Central High School - High School Diploma ,
08.2004 - 01.2007
Seaira BurneyCustomer Service Representative