BURNIE WILSON
Chandler,AZ
Summary
An Armed Forces Service Medal Army Veteran with over 15 years of Technical Project Management experience, and one who is detailed-oriented, self-motivated with advanced education and certifications.
Project management professional with solid track record of overseeing diverse projects, people and PMO functions. Proven ability to lead teams of 10 or more towards achieving project milestones and objectives. Known for fostering collaboration and adapting to dynamic project requirements. Expertise in stakeholder communication and process improvement. Dedicated to customer satisfaction with focused delivery of technical solutions. Experienced with leading IT departments (Desktop, Network, Data Center, Call Center and Telephony teams) and managing enterprise-wide technology projects.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Manager/Project Manager
Royal Cutz LLC
01.2019 - Current
- Managed day-to-day business operations and teams
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business
- Expanded product offerings by researching market trends and identifying potential growth opportunities
- Managed projects from procurement to commission
Project Manager/PMO
Ticketmaster
02.2019 - 03.2020
- Managed cross-functional teams to deliver projects on time, within scope, and under budget
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders in the United States and Canada
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates
- Created and implemented strategies for risk mitigation, contingency planning, and compliance for IT systems to minimize potential issues and ensure smooth project progression
- Coordinated change management efforts throughout the organization and fortune 500 companies, ensuring seamless integration of new processes or technologies into existing workflows
Agile/Scrum Master (Work Study)
Southeast VA Clinic
01.2017 - 01.2019
- Assisted the Administrative Officer by introducing and applying Agile to assist with various projects and documentations
- Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress
- As well as product release management and schedule
- Coached team members in Agile practices, promoting a culture of continuous improvement
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
IT Site Manager/Project Manager
Providence Health System
01.2013 - 04.2015
- Developed strategic plans for site growth, resulting in increased revenue and profitability
- Successfully managed several project systems lifecycles that included acquisition, development, modification, enhancement, deployment or decommissioning of product, service or system
- Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards
Southwest Washington Service Area Manager/Project Manager
Providence Health System
01.2002 - 01.2013
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence
- As well as the release management of software, hardware, or other IT components
- Facilitated collaboration between diverse teams to achieve common goals and drive project success
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices
- Increased customer satisfaction rating from 59% to 87% and increased staff retention from 70% to 100%
Education
Canyon State Institute
01.2018
SPSCC
01.2016
Skills
- Project Management
- Customer Service
- Enterprise-wide Implementations
- SDLC
- Scrum
- Agile
- Waterfall
- Kanban
- Staff Retention
- Problem Resolution
- Lead
- Manage
- Direct
- Train
- Team Building
- Mentoring
- Smartsheet
- Jira
- Oracle
- Crystal Reports
- Renovation
- Construction
- Salesforce
- Peoplesoft
- Risk Mitigation
- Release Management
- Equipment Security
- Microsoft
- Infrastructures
- Network
- Cisco
- Budget
- Procurement
- Call Center
- Data Center
- Disaster Recovery
- Telephony
- Policies
- Procedures
- Verbal and written communication
Educationcertificationstraining
- Agile & Scrum Certified
- Managing Performance Problems
- Effective Negotiation Courses
- Project Management Cert
- Essentials of Leadership
- Crucial Conversation Courses
- Six Sigma (Green Belt) Cert
- Setting Expectations
- IT Business Management
- ITIL, Network+
- Coaching for Success
- Canyon State Institute 2016-2018
- Effective Management Courses
- Coaching for Improvement
- SPSCC 2014-2016
Areas Of Experience
- Project Management / PMO
- Customer Service
- Enterprise-wide Implementations / SDLC
- Scrum / Agile / Waterfall / Kanban
- Staff Retention
- Problem Resolution
- Lead / Manage / Direct / Train
- Team Building and Mentoring
- Smartsheet / Jira
- Oracle / Crystal Reports
- Renovation / Construction
- Salesforce / Peoplesoft
- Risk Mitigation / Release Mgmt.
- Equipment Security
- Microsoft / Google
- Infrastructures / Network / Cisco
- Budget / Procurement
- Call Center / Data Center
- Disaster Recovery
- Telephony
- Policies / Procedures
Certification
- Six Sigma Yellow Belt/Green Belt/Black Belt–Various providers including ASQ and IASSC.
- Scrum.org Professional Scrum Master I/II (PSM I/II) – Scrum.org.
- Project Management Professional (PMP)
- SAFe 4/5 Agilist (SAFe-AG/SA) – Scaled Agile, Inc.
Timeline
Project Manager/PMO
Ticketmaster
02.2019 - 03.2020
Owner/Manager/Project Manager
Royal Cutz LLC
01.2019 - Current
Agile/Scrum Master (Work Study)
Southeast VA Clinic
01.2017 - 01.2019
IT Site Manager/Project Manager
Providence Health System
01.2013 - 04.2015
Southwest Washington Service Area Manager/Project Manager
Providence Health System
01.2002 - 01.2013
SPSCC
Canyon State Institute
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