JOSEPH BURTON
San Tan Valley,AZ
Summary
My passion for teaching and training sets me apart from the rest, as I am determined to empower my colleagues to excel in their roles and grow their skill sets. Each day, I wake up with a burning desire to overcome any obstacles that come my way and deliver outstanding results that exceed expectations. With over ten years of experience leading and managing teams across diverse industries, I have honed my technical acumen and problem-solving expertise to provide top-notch installation, maintenance, troubleshooting, and administrative support for networks, systems, and hardware. What truly sets me apart, however, is my unbridled passion for teaching and training teams to effectively resolve problems and provide excellent customer service. As a self-motivated and self-directed individual, I am committed to expanding IT operations by leveraging my extensive knowledge of multi-site environments and network user management. With a proven ability to remain focused under pressure and handle consistent interruptions, I am a master multi-tasker with excellent communication skills who is always sensitive to the needs of the work environment. Through my experience, I have improved workplace efficiency and accuracy by restructuring organizational flow and implementing new strategies to streamline processes. I am confident in my ability to provide exceptional technical support while also training and coaching teams to reach their full potential. If you are looking for an employee who is not only reliable and competent but also passionate and determined to make a difference, then look no further than me. Let me show you how I can elevate your operations to the company.
Overview
11
11
years of professional experience
Work History
Assistant Project Manager
ERVIN CABLE CONSTRUCTION LLC.
07.2023 - Current
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Highly skilled Crew Supervisor overseeing and leading teams in the cable construction sector
- Assisted in the training of new technicians, imparting knowledge of industry best practices and safety protocols.
- Proven track record of ensuring the successful completion of large-scale cable installation and maintenance projects both on time and within budget
- Demonstrated expertise in fostering safe working environments, training new employees, and coordinating with other departments to achieve project objectives
- Possesses in-depth knowledge of industry standards and regulations, and adept at utilizing the latest cable construction technologies to enhance operational efficiency.
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
-
AMBASSADOR AND MENTOR
AMBITION COLLECTIVE INC.
07.2013 - Current
- As a mentor for Ambition, I work with individuals and students from diverse backgrounds who were seeking guidance and support in their personal and professional growth
- My role as a mentor is to provide guidance, feedback, and support to help individuals achieve their goals and develop their skills and knowledge
- In this role, I worked with mentees one-on-one, providing personalized coaching and advice tailored to their specific needs and goals
- I helped them to identify their strengths and weaknesses, set achievable goals, and develop a plan for reaching those goals
- I also provided feedback on their progress, helping them to stay motivated and focused on their objectives
- In addition to one-on-one coaching, I also facilitated group discussions and webinars on topics related to personal and professional development
- I helped to create a supportive and inclusive environment where individuals could share their experiences and learn from each other
- As a mentor for Ambition.org, I developed strong communication and coaching skills, as well as a deep understanding of the challenges that individuals face in pursuing their goals
- I also gained experience in developing effective strategies for personal and professional growth, and in working with individuals from diverse backgrounds and cultures
- Overall, my experience as an online mentor for Ambition.org was rewarding and fulfilling, and I am grateful for the opportunity to have made a positive impact on the lives of others.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
QUALITY CONTROL
KNAPHEIDE TRUCK AND EQUIPMENT CENTER - PHOENIX
02.2023 - 06.2023
- As a Quality Control Specialist at Knapheide Truck Equipment Center, I am responsible for ensuring that all products met the company's high standards of quality and safety
- My primary duties included developing and maintaining a comprehensive quality control program, establishing and documenting quality control procedures and work instructions, and conducting inspections and tests on completed products
- I worked closely with the production team to ensure that all products were inspected and tested according to established procedures and specifications
- I used testing equipment and techniques to verify product specifications and performance, and conducted visual inspections to identify defects and ensure compliance with safety standards
- In addition to my primary responsibilities, I also evaluated and reported on quality control data to identify trends and areas for improvement, and collaborated with production team members to address quality issues in a timely manner
- I documented inspection results and maintained accurate records of quality control data, and communicated with management and other team members to ensure that quality control procedures were being followed consistently
- Throughout my tenure at Knapheide Truck Equipment Center, I demonstrated a strong commitment to quality and safety, and worked diligently to maintain the company's high standards
- I was able to identify and address quality issues proactively, and worked collaboratively with team members to implement continuous improvement initiatives that enhanced the company's quality control processes.
LOGISTICS COORDINATOR
KNAPHEIDE TRUCK AND EQUIPMENT CENTER -PHOENIX
11.2022 - 02.2023
- As a Lot Coordinator at Knapheide Truck Equipment Center, my primary role is to oversee and manage the company's inventory of finished products, including trucks, trailers, and equipment
- I am responsible for ensuring that all vehicles and equipment were properly staged and organized on the lot, and that all required documentation and paperwork was completed accurately and in a timely manner
- My duties as a Lot Coordinator included managing inventory, completing paperwork, conducting inspections, coordinating deliveries, and maintaining lot organization
- As a Lot Coordinator, I developed strong organizational and communication skills, as well as a deep understanding of the company's inventory management processes and procedures
- I worked closely with other team members to ensure that all customer orders were fulfilled accurately and on time, and I took pride in ensuring that the company's lot was well-maintained and organized at all times.
INFANTRY, NON-COMMISSIONED OFFICER AND VARIOUS POSITIONS
DEPARTMENT OF DEFENSE: UNITED STATES ARMY
04.2016 - 10.2022
- During my six-year tenure in the United States Army as a Sergeant, I served as an Infantryman, receiving extensive training in advanced combat tactics, weapons systems, and leadership skills
- I had the honor of deploying overseas multiple times, serving in various combat and support roles, including as a squad leader, where I was responsible for the welfare and training of a team of soldiers, ensuring their preparedness for any mission
- My leadership and guidance skills were instrumental in building a strong sense of camaraderie and trust within my squad, which facilitated the accomplishment of objectives in challenging and dangerous situations
- I also served as a mentor and advisor to junior soldiers, providing guidance on personal finances and career development, while helping them achieve their goals
- During my time in the military, I received several awards and accolades, including the Army Achievement Medal, Army Good Conduct Medal, and Non-Commissioned Professional Development Ribbon
- I served in various positions such as Operations Manager, Master Driver, Instructor, Human Health and Disease Prevention Leader, Mentor, Logistics Manager, Administrative Officer, Personnel Manager, Hazardous Material Driver, and Advanced First Aid
- My military experience instilled in me a commitment to excellence, teamwork, and mission accomplishment, which I believe will be valuable in any civilian career
- I am grateful for the experience and training I received in the Army, which has prepared me to excel in a variety of challenging environments.
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Spearheaded the development of standard operating procedures for various aspects of the unit''s daily activities.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Conducted thorough after-action reviews following exercises or missions, identifying areas for improvement and implementing necessary changes to enhance future performance.
- Optimized resource allocation, utilizing personnel strengths to maximize overall team effectiveness.
- Developed comprehensive training programs for new recruits, fostering a culture of continuous learning and professional growth.
- Evaluated personnel performance regularly, providing constructive feedback and recommending appropriate recognition or disciplinary actions as needed.
Education
Bachelor of Science - Christian Ministry
Bethel University
Saint Paul, MN06.2026
Bachelor of Science - Network And Cyber Security
University of Advancing Technology
Tempe, AZHigh school or equivalent -
ENVIRONMENTAL CHARTER HIGH SCHOOL
LAWNDALE, CALIFORNIA06.2013
Skills
- PUBLIC SPEAKING
- MENTORING
- LEADERSHIP
- MANAGEMENT
- PERSONAL DEVELOPMENT
- SOFTWARE IMPLANTATION
- DESKTOP SUPPORT
- MICORSOFT OFFICE 365 / ENTERPRISE & BUSINESS SUITE
- PROFESSIONALISM ATTRIBUTES
- LOGISTICS
- ORGINIZATION
- COMMUNICATION
- IT SUPPORT
- NETWORK SECURITY
- SALES
- Project monitoring
- Project Planning
- Project Scheduling
- Purchasing and procurement
- Risk Management
- Project Planning Oversight
- Meeting Coordination
- Project Reporting
- Personnel Management
- Operational Analysis
- Customer Service
- Problem-Solving
- Information technology support
- Information Technology Management
- Information Technology Knowledge
- Vulnerability Assessment
- Phishing Awareness Training
- Software Vulnerability Scanning
- Data Loss Prevention
- Multi-Factor Authentication
Affiliations
- American Legion
Timeline
Assistant Project Manager
ERVIN CABLE CONSTRUCTION LLC.
07.2023 - Current
QUALITY CONTROL
KNAPHEIDE TRUCK AND EQUIPMENT CENTER - PHOENIX
02.2023 - 06.2023
LOGISTICS COORDINATOR
KNAPHEIDE TRUCK AND EQUIPMENT CENTER -PHOENIX
11.2022 - 02.2023
INFANTRY, NON-COMMISSIONED OFFICER AND VARIOUS POSITIONS
DEPARTMENT OF DEFENSE: UNITED STATES ARMY
04.2016 - 10.2022
AMBASSADOR AND MENTOR
AMBITION COLLECTIVE INC.
07.2013 - Current
Bachelor of Science - Christian Ministry
Bethel University
Bachelor of Science - Network And Cyber Security
University of Advancing Technology
High school or equivalent -
ENVIRONMENTAL CHARTER HIGH SCHOOL
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