Summary
Overview
Work History
Education
Skills
Timeline
Generic

Busanee Kithararak

Chantilly,VA

Summary

Detail-oriented President with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

President / Manager

Lump Sum Inc, DBA The Similans Thai Eatery
Fairfax, Virginia
11.2019 - Current
  • Establishing and carrying out organizational procedures, goals and policies
  • Directing and overseeing an organization’s budgetary and financial activities
  • Managing general activities associated with providing services and making products
  • Negotiating and approving agreements and contracts. Analyzing performance indicators, financial statements and sales reports
  • Identifying areas to cut costs while improving programs, performance and policies
  • Overseeing daily operation of the restaurant
  • Ensuring incoming staff complies with company policies and regulations. Training current staff and new hires to follow restaurant procedures. Overseeing hiring, adding valuable, talented professionals to strengthen management team.
  • Maintaining safety and food quality standards
  • Keeping customers' satisfaction and handling complaints
  • Organizing schedules and keeping track of employees’ hours. Recording and providing payroll data to CPA
  • Ordering food, office, and other supplies for the restaurant while staying within budget limitations. Improving supply chain to reduce materials costs and optimize distribution.
  • Employing optimal safety practices to reduce worksite complaints and hazards. Mitigating regulatory risks by overseeing adherence to insurance and safety regulations.
  • Conducting research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.

International Student Advisor / DSO

Virginia International University
Fairfax, Virginia
01.2019 - 11.2019
  • Served as a Designated School Officer (DSO) and maintain the F-1 programs as defined by policies and procedures of VIU, the U.S. Department of State, USCIS, and SEVIS, ensuring University compliance with all regulations
  • Performed administrative, technical, and compliance responsibilities in SEVIS and in University data systems
  • Coordinated efforts to streamline the SEVIS system and immigration advisement process for the University
  • Initiated and monitored the use of electronic processes to streamline student services
  • Issued all immigration documents for students attending VIU and ensure that all students are properly and accurately advised of various compliance issues during their stay in the United States
  • Responsible for ongoing advisement and support of international students through all phases of the international education process including pre-arrival, during the period of study, and post-completion employment
  • Advised international students on a broad range of complex issues including: change of visa status; leave of absence; concurrent enrollment; change of academic program; extension of program of study; reinstatement applications; travel authorization; CPT and Academic Training; OPT; STEM OPT extension; economic hardship work permissions; tax and employment issues
  • Advise international students on a broad range of complex issues including: change of visa status; leave of absence; concurrent enrollment; change of academic program; extension of program of study; reinstatement applications; travel authorization; CPT and Academic Training; OPT; STEM OPT extension; economic hardship work permissions; tax and employment issues
  • Coordinated programming and workshops for the benefit of international students and the campus community
  • Assisted with other university programs, such as intercultural training, student activities, orientation programs for international students, etc
  • Maintained knowledge of immigration regulations and create, edit, and update online information and written publications to reflect current immigration regulations and University procedures
  • Responsible for the generation of relevant reports and statistics that relate to the international population on campus
  • Monitored academic progress of international students and report this information to DHS on a regular basis, using the SEVIS web-based tracking system
  • Collaborated with other DSO’s to ensure consistent protocol regarding policies and procedures
  • Managed confidential paper and electronic files in accordance with university, FERPA, USCIS, DHS, and DOS regulations
  • Oversaw the maintenance of student files, records and lists
  • Served as an advocate for international students and international education on campus
  • Represented the International Office on various campus committees

Financial Aid Administrator

Virginia International University
, Virginia
04.2017 - 11.2019
  • Provided consistent management, coordination, and working knowledge of regulations and guidelines for administering Federal Title IV student financial aid ensuring the College financial aid policies and procedures are documented and in compliance
  • Managed all aspects of the day-to-day operations of the Financial Aid Office including the reviewing, processing, awarding and oversight of Federal and State financial aid programs
  • Ensured accurate and timely processing of applications for financial assistance in accordance with all federal and institutional regulations and policies
  • Coordinated Federal and institutional financial aid award information with the Business Services Office and the funding source to ensure the accurate processing of student accounts and payment to the University
  • Collaborated with Office of Scholarships and Financial Aid to remain current in updates to Title IV financial aid regulations and institutional processing timelines
  • Prepared and provided internal and external reports on Federal student financial aid programs
  • Effectively prepared and maintained budget for the Financial Aid Office
  • Served as a change agent within Financial Aid to develop continuous improvement and identify opportunities for greater efficiencies in the area of financial aid to assure exceptional customer service is provided
  • Oversaw all functions of the VIU Financial Aid Office
  • Responsible for maintaining PPA/ECAR and updating as required by federal regulations
  • Responsible for maintaining all required consumer information pertaining to Title IV requirements
  • Responsible for all financial aid policies and procedure development
  • Ensured compliance with all aspects of Title IV Funding including, but not limited to: annual reporting, campus security reporting guidelines, and compliance of all state and federal regulations, and laws governing federal student aid
  • Responsible for R2T4 calculations/processes
  • Responsible for reconciling all federal aid between institutional records, COD, and G5.
  • Led social media outreach programs, informing prospective students of available financial aid programs.
  • Authored presentations and documentation for distribution to current and prospective students.

Financial Aid Officer

Virginia International University
Fairfax, Virginia
02.2016 - 03.2017
  • Advised and assisted students with financial aid applications and other issues and concerns
  • Determined and awarded financial aid programs to eligible students; federal financial aid programs include Federal Pell Grant, FSEOG, and Federal Student Loans
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Collected and processed documentation required for the verification process
  • Provided financial aid counseling to enrolled and prospective students.
  • Performed required document tracking for drops, terminations, and graduates including R2T4, Post Withdrawal Disbursement, and loan exit materials
  • Answered student inquiries encompassing a multitude of areas such as; Title IV funding, campus based aid, verification, payment plans, and other financial aid questions
  • Ensured the student is well informed regarding eligibility for funding sources and the responsibilities
  • Served as a representative of the university at various outreach activities such as university open house, orientation, and financial aid workshops to promote financial aid and higher education
  • Assisted with Admissions Interview process and gives prospective students an estimate for Financial Aid
  • Assisted in the review and screening of student financial aid applicants to include assistance with online application processes for federal aid programs and processes financial aid packages in a timely manner
  • Reviewed the resulting ISIR and determine student's eligibility for financial aid based on the U.S. Department of Education's need analysis system by following awarding procedures accordingly
  • Assigned the appropriate budget to a student and package the student (award their aid) as well as ensure that aid is paid to students' accounts in a timely manner
  • Created and maintained federal student financial aid files and ensured any documentation received is notated in CAMS Enterprise
  • Monitored and evaluated students continued eligibility for aid based on academic progress as specified by Federal guidelines, and campus policies
  • Reviewed and processed incoming student documents including student and parent confidential tax and income information, for accuracy and completion
  • Provided guidance to graduates through exit counseling via studentloans.gov and assisted with questions or concerns
  • Applied institutional policies to ensure compliance with federal & state regulations
  • Revised awards of aid based on a re-evaluation of circumstances.

Admissions Officer

Virginia International University
Fairfax, Virginia
07.2015 - 02.2016
  • Analyzed qualifications of prospective students utilizing established University admissions standards, guidelines and criteria
  • Created and updated student files, verified admission documents, and determined admissibility of prospective students to the University. Ensured completion of student admission files
  • Corresponded with prospective students, applicants, University alumni, guidance counselors and others seeking information on admissions standards, academic and non-academic programs
  • Conducted follow up correspondence to prospective students and applicants to resolve concerns.
  • Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
  • Completed initial registration process for new students prior to the beginning of semester.
  • Manage the administration of Placement Testing and coordinated with the Testing Center to conduct placement tests.
  • Coordinated with International Student Services and Registrar Offices to complete the registration process for new students.
  • Collaborated with admissions team to determine optimal processes for reviewing applications.
  • Designed effective and user-friendly processes for both admissions and applicant review.

Online Education Coordinator

School of, Virginia International University
Fairfax, Virginia
07.2014 - 07.2015
  • Oversaw student acquisition process from marketing up to enrollment including, inquiries, communicating with admissions and ensuring enrollment
  • Provided a training to online students through webinars, videos and orientations to ensure every student is ready to take online courses and face minimum difficulty
  • Implemented marketing strategies to reach out to the potential online students
  • Responded to inquiries and communicated with unpaid applicants to assist them throughout the application process and ensure maximum enrollment
  • Prepared new student orientation and communicated with new students for the enrollment process
  • Followed up with students who are active but not enrolled to maximize semester enrollment
  • Ensured SOE social media outlets were updated and all inquiries were responded in a timely basis.
  • Assisted the school with building/revision/facilitation course quality assurance and pilot projects
  • Analyzed qualifications of prospective students utilizing established University admissions standards, guidelines and criteria
  • Created, updated student files, verified admission documents. Determined admissibility of prospective students to the University.
  • Correspond with prospective students, applicants, University alumni, guidance counselors and others seeking information on admissions standards, academic and non-academic programs
  • Completed initial registration process
  • Managed the administration of Placement Testing, coordinated with the Testing Center to conduct placement tests and kept track of test scores

Communications Coordinator

Virginia International University
Fairfax, Virginia
02.2012 - 07.2014
  • Coordinated all prospective student inquiries through online mediums, in person, and over the phone
  • Assisted and provided daily support to all Student Services Offices through coordination of communication with new and current students
  • Assisted with online marketing efforts and worked in coordination with all efforts of the Marketing Department
  • Monitored online communications with students through blogs, social media, live chat and other mediums
  • Supervised live chat representatives in the U.S. and overseas
  • Responsible for preparing monthly and annual reports for marketing purposes and presented to the Executive Team.
  • Answered client queries and complaints to provide strong customer service.
  • Customized communication plans to fit target audience knowledge and level of expertise.
  • Maintained message consistency across channels to fully support short- and long-term communications goals.
  • Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.

Passenger Service Agent

Swissport USA, Inc
Dulles, Virginia
06.2011 - 02.2012
  • Greeted, checked-in passengers, verified passenger departure documentation
  • Checked-in, tagged baggage and routed to appropriate location for loading and screening. Confirmed all carry-on items met federal guidelines.
  • Assisted passengers with misplaced baggage
  • Assisted unaccompanied minors (UMs)
  • Complied with all safety and security requirements
  • Rescheduled passengers with flight interruptions
  • Assisted passengers on arriving international flights
  • Produced all required documentation for international flights
  • Escorted handicapped passengers from terminal to aircraft and from aircraft to terminal.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Program Management Specialist’s Assistant

University of Maryland, Baltimore County
Baltimore, Maryland
05.2006 - 06.2010
  • Reviewed, processed, and followed up with new student applications and enrollments, related documents (financial information and immigration information), and processed payment
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created new student folder, assembled acceptance package documents, and entered the application in the database system (Oracle).
  • Maintained individual student files and filing system for new, returning, archived, and no-show students
  • Communicated with new and returning students (walk-in, phone, and email). Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with special projects, upcoming events, orientations, graduation, and office duties
  • Provided prospective students with information about the program.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

Education

M.A - ESOL Education

University of Maryland, Baltimore County (UMBC)

M.A - Intercultural Communication

University of Maryland, Baltimore County (UMBC)

Graduate - English Language

University of Maryland, UMBC
08.2006 - 06.2010

B.A. - Modern Languages and Linguistics: Applied Linguistics

University of Maryland, Baltimore County (UMBC)

Skills

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Timeline

President / Manager

Lump Sum Inc, DBA The Similans Thai Eatery
11.2019 - Current

International Student Advisor / DSO

Virginia International University
01.2019 - 11.2019

Financial Aid Administrator

Virginia International University
04.2017 - 11.2019

Financial Aid Officer

Virginia International University
02.2016 - 03.2017

Admissions Officer

Virginia International University
07.2015 - 02.2016

Online Education Coordinator

School of, Virginia International University
07.2014 - 07.2015

Communications Coordinator

Virginia International University
02.2012 - 07.2014

Passenger Service Agent

Swissport USA, Inc
06.2011 - 02.2012

Graduate - English Language

University of Maryland, UMBC
08.2006 - 06.2010

Program Management Specialist’s Assistant

University of Maryland, Baltimore County
05.2006 - 06.2010

M.A - ESOL Education

University of Maryland, Baltimore County (UMBC)

M.A - Intercultural Communication

University of Maryland, Baltimore County (UMBC)

B.A. - Modern Languages and Linguistics: Applied Linguistics

University of Maryland, Baltimore County (UMBC)

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Busanee Kithararak