Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Buse Koyuncu

Buse Koyuncu

Cranston,RI

Summary

Experienced professional assistant manager with 3+ years of experience in a family-growing business. Well-versed in sales, customer service, management, and accounting. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable team leader with stellar sales skills, history, motivational approach, and upbeat nature. Skilled in training employees and leveraging organized strategies to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

5
5
years of professional experience

Work History

Part-time dasher

DoorDash, Inc
10.2023 - Current
  • As a delivery dasher, I worked and followed safety rules to keep a clean driving record with no accidents or incidents
  • I delivered goods and services to customers on time and in excellent condition
  • I utilized GPS to optimize routes and continuously meet estimated delivery times
  • I communicated with the customer to keep them up to date with their order

Customer Service Representative

Automated Health Systems Inc.
06.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manager Assistant

Baba's Original NY System
07.2019 - 06.2024
  • As the manager, I oversee sales, employees, and operations to ensure optimal performance when the general manager is not present
  • I handle customer service and manage complaints, particularly with ongoing food orders
  • I focus on developing a loyal customer base through proactive customer service strategies
  • Additionally, I manage all necessary renewal forms for our small business operations in Rhode Island
  • I operate an electronic cash register and update prices using StudioProMac software
  • I handle daily cash transactions, submit end-of-day reports, and invoice customers for catering orders
  • I prioritize exceptional customer service to generate repeat business and conduct weekly staff meetings to address concerns and evaluate progress

Cashier

Wise Guys Deli
03.2023 - 05.2023
  • As a cashier, my responsibilities were helping customers find specific products, answer questions, and offer advice
  • Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
  • Proficiency in Point of Sale (POS) systems and cash handling
  • Excellent customer service skills and experience dealing with customer queries and complaints
  • Ability to work quickly and accurately in a busy environment
  • Experience with food safety regulations and maintaining a clean working area

Education

High school diploma -

Hope High School
06.2023

Skills

  • Strong Customer Service skills
  • Quick decision making
  • Detail-oriented
  • Office equipment use
  • Sales growth
  • Proficient use of POS
  • Fast-learner
  • Multi-task
  • Organized

Languages

Turkish
Native or Bilingual

Timeline

Customer Service Representative

Automated Health Systems Inc.
06.2024 - 08.2024

Part-time dasher

DoorDash, Inc
10.2023 - Current

Cashier

Wise Guys Deli
03.2023 - 05.2023

Manager Assistant

Baba's Original NY System
07.2019 - 06.2024

High school diploma -

Hope High School

Similar Profiles

CREATE PROFILE
Buse Koyuncu