Bushra Ali
Rogers,MN
Summary
Experienced and passionate Social Worker with 4-5 years of case management/mental health practitioner and five years of customer service with a unique combination of communication, organizational, and technical skills. Adept in working with other professionals to achieve the aim goals. Experienced in working with one-on-one or groups to meet their needs and eliminate barriers. Compassionate social worker accustomed to treating diverse patient needs while managing dynamic conditions. Offering excellent clinical knowledge and feedback, strong documentation, vitals monitoring, and problem-solving abilities. Passionate about advocating for their patients, personal center care, trauma, and navigating day-to-day life stressors. Dedicated to learning, growing, and succeeding in the social work field. Multilingual public service professional with a master's degree. Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Practitioner
NorthStar Regional
03.2022 - Current
- Conducted competency-based, interactive interviews to identify client needs.
- Provide a thorough assessment to conduct the right diagnosis.
- Oversaw client service with the goal of lowering reliance on government assistance and increasing client self-sufficiency
- Collaborated with community partnerships to determine their needs and deliver adequate service.
- Tailored therapeutic approaches based on individualized needs assessment conducted during initial consultation sessions.
- Provided individualized counseling services to clients dealing with mental health and substance abuse issues
- Identified and addressed barriers to self-sufficiency that clients faced, such as daily tasks, substance abuse and educational deficiencies
- Maintained thorough documentation of client progress, treatment plans, and case notes in accordance with HIPAA regulations and professional standards.
- Intervened to protect residents and others in times of crisis
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Collaborated closely with organizations, businesses, and government agencies to create a business-friendly environment
- Assessed clients' specific needs and develop goals specific for them
- Provided constructive feedback and contributed ideas at weekly staff meetings
- Created schedules and work plans
- Promoted mental wellness by educating clients about preventative measures such as proper nutrition, exercise routines and sleep hygiene habits.
- Conducted group therapy sessions focused on topics such as stress management, coping skills, and interpersonal relationships to foster a supportive community environment.
- Monitored and recorded patients' progress to determine success of treatments.
- Collaborated with psychiatrists to refine medication management plans for optimal client results.
- Evaluated program effectiveness by tracking client progress over time using standardized assessment tools.
- Assisted clients in achieving personal goals related to career development and work-life balance through targeted coaching interventions.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health care.
- Treat patients using CBT, DBT, ART techniques.
- Followed safety protocols and emergency procedures.
Mental Health Practitioner
HealthSTAR
11.2021 - 03.2022
- Conducted group therapy sessions focused on topics such as stress management, coping skills, and interpersonal relationships to foster a supportive community environment.
- Maintained thorough documentation of client progress, treatment plans, and case notes in accordance with HIPAA regulations and professional standards.
- Provided psychoeducation to clients'' families, promoting understanding of mental health conditions and available resources.
- Increased accessibility to services by offering flexible appointment hours and telehealth options when needed.
- Monitored and recorded patients' progress to determine success of treatments.
- Established a referral network with local community partners, working together to provide comprehensive care for clients.
- Implemented crisis intervention strategies when necessary, ensuring client safety and appropriate support services.
- Enhanced patient well-being by providing comprehensive mental health assessments and developing individualized treatment plans.
- Provided clients with recommendations to community resources.
- Observed and monitored client behavior and responses to treatment.
Case Manager
Uniting Partners for Women and Children
08.2020 - 10.2021
- As a Case Manager, I work with women and their children who are experiencing homelessness
- Help them obtain vital documentation to be housed, apply for state benefits, or apply for employment (Birth certification, ID, marriage certificate, divorce certificate, social security card)
- Provide case management as well
- Developed appropriate care plans for at-risk individuals and high-risk families
- Coordinated support services and optimized communication between healthcare workers and patients
- Collaborated with various healthcare providers to facilitate the delivery of services
- Coordinated resources from diverse providers for intervention plans
- Work with a wide range of community partners
- Increased referral rates by providing excellent service and developing meaningful relationships with patients and caregivers
Problem Solver
Amazon Fulfillment Center (SDF9)
02.2017 - 10.2021
- Process returned orders in a fast-paced environment
- Problem-solving to determine and resolve customer issues regarding orders
- Train new employees on proper work techniques
- Translate for employees
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents
- Provided quick, friendly, and knowledgeable service for routine questions and service complaints
- Was responsible for processing up to 270 units of customer orders per day
Education
Master of Science - Social Work
University of Louisville
Louisville, KY01.2021
Bachelor of Science - Social Work
University of Louisville
Louisville, KY01.2020
Associate of Arts - General Studies
Jefferson Community & Technical College: Downtown Campus
Louisville, KY01.2018
High School -
Western High School
Shively, KY01.2016
Skills
- Case Management
- Social Work
- Individual/Group Counseling
- Intake Experience
- Meeting Facilitation
- Flexibility and Adaptability
- Interpersonal Skills
- Effective Time Management
- Decision Making
- Ability to Multitask
- Leadership Skills
- Ability to Work Under Pressure
- Self-motivation
- Cross-functional collaboration
- Customer support and assistance
- Client meetings
- Grant writing
- Well-trained in Software
- Organizational skills
- Customer service
- Patient Advocacy
- Team building
- Case planning
- Organized
- Strategic thinker
- Case Management Basics training
- Conflict resolution
- Intakes and assessments
- Decisive
- Self-starter
- Psychosocial Assessments
- Meticulous record keeper
- Reliable
- Maintaining patient charts
- Mental health assessment
- Reporting progress
- Flexible schedule
- Patient referrals
- Relationship building
- Media Relations
- Developing treatment plans
- Patient support
- Suicide risk assessment
- Developing relationships
- Motivational interviewing
- Cognitive behavioral therapy
- Self-care promotion
- Multicultural competence
- Individual counseling
- Dialectical behavior therapy
- Solution-focused brief therapy
- Empathy development
- Psychoeducation delivery
- Mental health assessments
- Stress management techniques
- Documenting progress
- Crisis intervention
- Suicide prevention
- Discharge planning
- Treatment Planning
- Trauma-informed care
- Certified in CPR/AED
- Accelerated regulation therapy (ART)
Certification
- CPR/AED Certification
- Art Therapy Credentials Board Certification (ATR-BC) – Art Therapy Credentials Board, Inc.
- Eye Movement Desensitization and Reprocessing (EMDR) Certification - EMDR International Association.
- Cognitive Behavioral Therapy Certification – Academy of Cognitive & Behavioral Therapies.
- Master of Science in Social Work (MSSW)
- Licensed Graduate Social Worker (LGSW)
Languages
Somali
Full Professional
English
Native or Bilingual
Timeline
Mental Health Practitioner
NorthStar Regional
03.2022 - Current
Mental Health Practitioner
HealthSTAR
11.2021 - 03.2022
Case Manager
Uniting Partners for Women and Children
08.2020 - 10.2021
Problem Solver
Amazon Fulfillment Center (SDF9)
02.2017 - 10.2021
Bachelor of Science - Social Work
University of Louisville
Associate of Arts - General Studies
Jefferson Community & Technical College: Downtown Campus
High School -
Western High School
- CPR/AED Certification
- Art Therapy Credentials Board Certification (ATR-BC) – Art Therapy Credentials Board, Inc.
- Eye Movement Desensitization and Reprocessing (EMDR) Certification - EMDR International Association.
- Cognitive Behavioral Therapy Certification – Academy of Cognitive & Behavioral Therapies.
- Master of Science in Social Work (MSSW)
- Licensed Graduate Social Worker (LGSW)
Master of Science - Social Work
University of Louisville
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