A highly motivated and results-oriented professional with 5 years of experience in. Committed to continuous learning and staying at the forefront of the field. Seeking an opportunity to leverage expertise and make a meaningful impact on career growth and on future co-workers and Company.
Hi, I’m
BUSHRA MIHDAWI
Aurora,USA
Summary
Overview
4
years of professional experience
Work History
Webhelp
Content Moderator
03.2021 - 11.2021
Job overview
- Review and moderate user-generated content, including text, images, videos, and audio, in accordance with established guidelines and policies.
- Accurately categorize and tag content based on predefined criteria, ensuring efficient content management and retrieval.
- Collaborate with cross-functional teams, such as engineering, product management, and legal, to address complex content-related issues and develop scalable solutions.
- Created and managed strategic vision and plan for social channels to increase and retain follower engagement
- Planned the publication's content in line with its established style, size limitations, and editorial policies.
- Assess potential risks associated with new content features, user behavior, or emerging trends, and propose mitigation strategies.
- Regularly monitor and identify potential violations of legal and regulatory requirements, such as copyright infringement, hate speech, harassment, or explicit content.
Aljawhara L.L.C
Team Leader
10.2020 - 12.2020
Job overview
- Delegate tasks and responsibilities to team members based on their skills, interests, and developmental needs, ensuring equitable distribution of workload.
- Identify individual strengths and areas for improvement, provide ongoing coaching and development opportunities to enhance skills and capabilities.
- Resolved customer issues to restore confidence and meet contract terms
- Collaborated with team (42 members) to encourage open sharing of ideas and solutions.
- Regularly assess team performance, track progress towards goals, and provide constructive feedback to team members on their individual performance.
Smart Choice Property
Administrative Assistant / Quality Control
06.2020 - 10.2020
Job overview
- Conducted audits and inspections to develop process improvement briefings, including quality charts and statistical data
- Monitored performance of quality control systems to verify effectiveness and productivity
- Collected and evaluated testing data to identify functional and production problems
- Determined the optimal corrective actions to obtain the desired quality level.
- Coordinate and support meetings, conferences, and special events, including venue bookings, equipment setup, and catering arrangements.
- Input data accurately into databases or spreadsheets, generate reports, and provide administrative support for data analysis and tracking.
- Provide assistance and support to team members as needed, fostering a collaborative and efficient work environment.
Royal Jordanian Airlines
Airport Operations Officer
05.2018 - 03.2020
Job overview
- Coordinate and monitor day-to-day airport operations, including terminal activities, airside operations, ground handling, security, and baggage handling, to ensure compliance with safety, security, and service standards. Developed documentation such as morning briefings, checkpoint logs, and operational reports
- Implement emergency response procedures and plans in case of incidents, accidents, or disruptions, ensuring the safety and well-being of passengers, staff, and assets.
- Ensure compliance with local, national, and international regulations, including aviation regulations, safety standards, and security protocols.
- Foster a customer-centric culture by ensuring the delivery of excellent customer service for over of thousands of passengers per day and inquiries, complaints, and requests in a timely and professional manner.
- Conduct regular inspections and audits to ensure compliance with operational standards, identify areas for improvement, and implement corrective actions .
- Collaborate with internal departments, including maintenance, facilities, and customer service, as well as external stakeholders, such as government agencies and service providers, to ensure effective coordination and communication.
Education
Southern New Hampshire UniversityManchester, NH
Master of Science from Master of Science in Business Analytics
01.2024
University Overview
- (4.00) GPA
University of Jordan
Bachelor from Tourism Management
05.2020
University Overview
Skills
- Strong analytical and problem-solving skills to address operational challenges, prioritize tasks, and make informed decisions
- Ability to work collaboratively with cross-functional teams, stakeholders, and external agencies to achieve operational goals
- Ability to thrive in dynamic and fast-paced environment, adapt to changing circumstances, and handle stressful situations calmly
- Strong attention to detail to ensure accuracy and compliance with operational processes, regulations, and safety protocols
- Effective verbal and written communication, active listening, and ability to convey information clearly and concisely
- Ability to guide and motivate team, delegate tasks, make decisions, and provide guidance to achieve common goals
- Analytical thinking, critical reasoning, and ability to identify and resolve issues or obstacles in creative and efficient manner
- Efficiently managing time, setting priorities, and meeting deadlines, while effectively balancing multiple tasks or projects
- Building and maintaining positive relationships, resolving conflicts, and effectively collaborating with individuals from diverse backgrounds
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Content Moderator
Webhelp
03.2021 - 11.2021
Team Leader
Aljawhara L.L.C
10.2020 - 12.2020
Administrative Assistant / Quality Control
Smart Choice Property
06.2020 - 10.2020
Airport Operations Officer
Royal Jordanian Airlines
05.2018 - 03.2020
Southern New Hampshire University
Master of Science from Master of Science in Business Analytics
University of Jordan
Bachelor from Tourism Management