Busisiwe Khalishwayo

Enthusiastic Hotel Supervisor successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing 30+ housekeepers serving guests in 310-room hotel facilities.

• The Lodge at Spruce Peak, Ensuring a profitable area of operation through ensuring that all administrative tasks are completed to the required standard., Ensuring that all audit requirements are in place, maintained and adhered to at all times, Ensuring that all paperwork is completed for shift banking and foreign exchange, Ensuring all aspects of compliance are in line with company requirements, Ensuring that all reports are printed and processed per shift, Ensuring that all data is entered correctly so as to guarantee continual data integrity and statistics accumulate correctly, Ensuring effective and engaged relationships with stakeholders, Ensuring operational excellence in the delivery of product and service
• Tea-Time Cakes, Receiving of raw materials and performing quality checks to ensure compliance to internal specifications., Performing product quality control checks for in-process products and final products., Conducting hygiene and sanitation inspections after cleaning process., Implementing and maintaining traceability throughout the process, Trending and analyzing customer complaints, cleaning chemicals usage and non-conformances., Developing and maintaining Product and environmental sampling for microbiological analysis., Conducting verification of the CCP
• Africa Flight Services, Ensuring service delivery and management of assets, Resolve customer complaints and customer service issues effectively, End month reconciliations and filing, acknowledge receipt of documents, managing electronic document tracking system, Supervision of operational office and customer reception staff, Record and maintain the register for security and safety related matters, Assist duty manager and stand up to this position when needed