Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic

Busiswa Ndlebe

Nantucket,MA

Summary

Seasoned Restaurant Lead Server with a proven track record at the Polo Club of Boca Raton, enhancing guest satisfaction and streamlining operations. Expert in quality control and interpersonal communication, I excel in team management and customer service, significantly improving dining experiences and operational efficiency.

Overview

4
4
years of professional experience

Work History

Restaurant Captain

Nantucket Golf Club
Nantucket Island, MA
05.2024 - Current
  • Opening and closing a restaurant.
  • System use of Jonas, both FOH and back office.
  • Training new staff members.
  • Customer Service.
  • Promote and ensure guest satisfaction.
  • Perform other duties as assigned.
  • Setting tables for restaurants and events.
  • Snack Bar and Terrace Restaurant Manager
  • Food menu and wine knowledge.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Restaurant Lead Server

Polo Club of Boca Raton
Boca Raton, FL
10.2021 - 05.2025
  • Communicated well, and used strong interpersonal skills to establish positive relationships with members and employees.
  • Inspected dishes before they were served to verify that presentation met quality standards.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Monitored inventory levels, ordering supplies as needed.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Server

Grand Traverse Resort
Michigan
05.2022 - 10.2022
  • Opening and Closing all designated restaurant
  • Taking correctly orders for guest food and drinks
  • Bartender for Jacks Taproom Bar, serving for fine dining at Aerie, breakfast shift for Sweetwater, The Grill for lunch
  • Also Banquet Serving or Bartender
  • Take requisition orders for the bar
  • Communicate closely with guest and liaise with manager on duty
  • Team player in each and every restaurant

Server

The Colony Hotel
Kennebunkport, Maine
05.2021 - 10.2021
  • Opening and closing restaurant
  • Prepare restaurant tables with special attention sanitation and order
  • Attend to guest upon entrance
  • Present restaurant menus and help guest select food or beverage
  • Take and serve orders
  • Running own food for the table and getting drinks from the bar
  • Clearing own tables
  • Answer questions or make recommendation for complementary products
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment
  • Breakdown and reset for events/functions
  • Working on event and Breakfast shifts and late-night shifts

Education

National Diploma - Travel & Tourism

Damelin
Cape Town
01.2013

Matriculant -

Fezeke High School
01.2009

Skills

  • Retail Management
  • Quality control
  • Customer service
  • Conflict resolution
  • Sales strategies
  • Food safety
  • Inventory management
  • Staff training
  • Team building
  • Event management
  • Point of sale systems
  • Communication skills
  • Time management
  • Performance coaching
  • Scheduling and staffing
  • Food safety compliance
  • Restaurant operations
  • POS system expertise
  • Table management
  • Wine and beverage service
  • Employee retention
  • Allergy awareness
  • Health code adherence
  • Sanitation standards
  • Guest satisfaction tracking
  • Beverage service
  • Exceptional leadership
  • Hygiene standards
  • Guest relations
  • Team management
  • Problem solving
  • Communication
  • Attention to detail
  • Product Knowledge

References

  • Jermaine Langeveldt, Food & Beverage Director, +1 561 405 5157
  • Jason Karel, Human Resources Manager, Grand Traverse Resort, jason.karel@gtresort.com
  • Shauna Lynch, F & B Manager, Nantucket Golf Club, +1 561 235 4910, slynch@nantucketgolfclub.com

Languages

  • English
  • IsiXhosa

Languages

English
Professional
Isixhosa
Professional

Timeline

Restaurant Captain

Nantucket Golf Club
05.2024 - Current

Server

Grand Traverse Resort
05.2022 - 10.2022

Restaurant Lead Server

Polo Club of Boca Raton
10.2021 - 05.2025

Server

The Colony Hotel
05.2021 - 10.2021

National Diploma - Travel & Tourism

Damelin

Matriculant -

Fezeke High School

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Busiswa Ndlebe