Busmah Bhuiyan
Boston,MA
Summary
Energetic professional in hospitality and food services, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Brings stamina for long shifts and attention to detail. Well-trained in food handling and safety, customer service, and basic bartending. Friendly, restaurant and customer-focused team player who supports all members with efficient and dedicated work.
Overview
3
3
years of professional experience
Work History
Server and Hostess
American Flatbread
Brighton, MA
09.2023 - 05.2024
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Monitored tables, offering add-ons and checking on guest satisfaction
- Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff
- Took orders, made drinks and provided refills for guests
- Handled multiple tables simultaneously with high service quality
- Reset tables between customers by removing used dishes, wiping down surfaces, and refilling condiments
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals
- Fostered fun atmosphere and family-style work environment consistent with company brand
- Used POS system to accurately input orders and process payments
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
- Assisted guests with making menu choices and took note of special requests
- Followed alcohol awareness procedures to prevent guest intoxication
- Addressed and resolved customer concerns quickly, working with management to fix complex issues
- Controlled flow of food from kitchen to dining room to meet time targets
Server
Nzuko Restaurant
Boston, MA
01.2023 - 07.2023
- Handled multiple tables simultaneously with high service quality
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Completed opening and closing checklists according to set standards
- Followed exact health code standards to help establishment maintain exceptional ratings
- Communicated clearly with team members and customers to create friendly rapport
- Greeted all guests with smile and friendly welcome
- Showed enthusiasm and knowledge about new products and special promotions
- Followed alcohol awareness procedures to prevent guest intoxication
- Itemized and totaled food costs for easy-to-read meal checks
- Offered above-and-beyond help with dining needs to maintain hospitable environment
- Sanitized tables between guests and reset furniture into correct configurations
- Restocked condiment stands with napkins, straws and utensils for waitstaff convenience
- Removed trash and spills promptly to keep dining space appealing
- Reacted quickly after customers' departure for prompt table turnover
- Checked customer areas frequently, restocking, cleaning and resetting tables as required
- Calculated bill totals, collected customers' payments and returned exact change to settle bills
Team Member
Van Leeuwen Artisan ice cream
New York, NY
02.2022 - 01.2023
- Greeted customers and cultivated positive experiences in line with company standards.
- Scooped ice cream and attended to customer needs in a fast-paced Times Square environment, ensuring compliance with food safety regulations.
- Restocked ice cream tubs, maintained cleanliness by mopping and sanitizing counters and utensils, and processed customer payments efficiently.
- Collaborated with management to boost sales and revenue through recruitment events and sponsorships, while managing inventory and dishwashing tasks.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Trained new employees on proper food handling techniques and customer service standards.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Team Member
Dunkin' Donuts
New York, NY
11.2020 - 12.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed cash register and processed transactions with accuracy and integrity.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Monitored stock levels and communicated needs to supervisors when necessary.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Recorded sales transactions into point-of-sale system accurately and timely.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Executed proper techniques when preparing menu item ingredients.
- Made meals in accordance with company standards and requirements.
- Informed customers of regular deals or monthly specials to upsell orders.
Education
Bachelor of Science - Industrial Psychology
Boston University
Boston, MA05-2026
Associate of Arts -
Bard High School Early College
New York, NY06.2022
Skills
- Guest Service
- Point of Sale (POS) System Expertise
- Espresso and Tea Beverage Service
- Table Setting
- Supply Restocking
- Food Running
- Table Bussing
- Menu Memorization
- Health Code Requirements
- Safe Food Handling
- Allergen Awareness
- Cash Handling Accuracy
- Upselling through Guest Engagement
- Customer Needs Assessments
- Cleaning and Organization
- Cash Register Operations
- Server training
- Hostess support
- Teamwork
- Dining room maintenance
- Collaboration
Languages
- Bengali, Intermediate (B1)
- Spanish, Intermediate (B1)
References
References available upon request.
Timeline
Server and Hostess
American Flatbread
09.2023 - 05.2024
Server
Nzuko Restaurant
01.2023 - 07.2023
Team Member
Van Leeuwen Artisan ice cream
02.2022 - 01.2023
Team Member
Dunkin' Donuts
11.2020 - 12.2021
Bachelor of Science - Industrial Psychology
Boston University
Associate of Arts -
Bard High School Early College
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