Summary
Overview
Work History
Education
Skills
Timeline
Generic

Busra Cakici

Guttenberg

Summary

Dynamic professional with a proven track record at Busra Cakici, excelling in customer support and complaint handling. Leveraged problem-solving abilities to enhance customer satisfaction and streamline data entry processes. Demonstrated adaptability and issue research skills as a Journalist Intern and Reporter, significantly improving article quality and readership.

Overview

6
6
years of professional experience

Work History

Customer Service Officer

Busra Cakici
05.2021 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Reporter

Busra Cakici
01.2019 - 06.2019
  • Wrote and submitted accurate, engaging, and fact-checked stories.
  • Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
  • Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
  • Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
  • Received news tips and delivered breaking stories live on air to keep local audiences informed of significant events.
  • Reported to editor-In-chief about news articles for print, daily staff happenings, and creation of company newsletter.

Journalist Intern

Busra Cakici
05.2018 - 10.2018
  • Enhanced article quality by conducting thorough research and fact-checking before submission.
  • Demonstrated adaptability by covering various beats, including politics, business, entertainment, and sports news.
  • Developed strong relationships with sources to gain exclusive insights for reporting purposes.
  • Contributed to the publication''s credibility by adhering to ethical standards in reporting practices.
  • Built a strong professional network within the journalism community to stay informed on industry updates and opportunities.
  • Improved overall readability of articles through careful proofreading and editing skills.
  • Increased online readership through effective use of multimedia elements, such as photos and videos.
  • Fact-checked breaking news headlines by performing background research.

Education

Associate of Arts - Management Information Systems

Bergen Community College
Paramus, NJ

Bachelor of Arts - Journalism

Kocaeli University
Turkey
07.2020

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus

Timeline

Customer Service Officer

Busra Cakici
05.2021 - Current

Reporter

Busra Cakici
01.2019 - 06.2019

Journalist Intern

Busra Cakici
05.2018 - 10.2018

Associate of Arts - Management Information Systems

Bergen Community College

Bachelor of Arts - Journalism

Kocaeli University

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Busra Cakici