Busra Secilmis
Long Island
Overview
5
5
years of professional experience
Work History
Sales Associate
Swarovski
Huntington
11.2024 - Current
- Provide professional assistance to customers by applying product knowledge, addressing inquiries, and ensuring efficient service.
- Collaborate with team members to ensure customer needs are met, and a high standard of service is maintained.
- Contribute to store operation by managing inventory processes, merchandising displays, and organizational efficiency.
- Support company performance by monitoring sales activity, and maintaining accurate financial records.
Receptionist
Dr. Elena L. Jones Private Dermatology Practice
Upper East Side
01.2023 - 02.2024
- Patient Scheduling: Managed appointment bookings, rescheduled appointments, and handled cancellations.
- Check-In/Check-Out: Greeted patients, processed check-ins and check-outs, and verified patient information.
- Medical Records Management: Updated and maintained electronic health records (EHR), ensured accurate data entry.
- Insurance Verification: Verified patient insurance coverage, processed claims, and handled billing inquiries.
- Communication: Answered phone calls, responded to emails, and managed correspondence.
- Customer Service: Provided excellent customer service, addressed patient concerns, and resolved issues promptly.
- Administrative Support: Performed general office duties, including filing, data entry, and managing office supplies.
- Compliance: Ensured adherence to privacy regulations (e.g., HIPAA) and office policies.
Retail/Customer Service
Mr. Fixsmith
Forest Hills
11.2021 - 12.2022
- Company Overview: Phone Repair
- Sales Assistance: Assisted customers in finding products, upsold items, and achieved sales targets.
- Product Knowledge: Maintained up-to-date knowledge of products, promotions, and store policies.
- Store Operations: Supported daily store operations, including opening and closing procedures.
- Sales Reporting: Assisted in tracking sales metrics and generating performance reports.
- Content Creation: Developed and curated engaging content for social media platforms.
- Phone Repair
Receptionist
Specialist in Orthodontics
Astoria
11.2020 - 10.2021
- Patient Scheduling: Managed appointment bookings, rescheduled appointments, and handled cancellations.
- Orthodontic Records: Updated and maintained patient records, including orthodontic charts and treatment plans.
- Insurance Verification: Verified patient insurance coverage, processed claims, and handled benefits inquiries specific to orthodontic treatments.
- Patient Check-In/Check-Out: Greeted patients, processed check-ins and check-outs, and ensured accurate patient information.
Education
Bachelor's degree -
BARUCH COLLEGE
New York01.2023
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Languages: Fluent in English and Turkish
Timeline
Sales Associate
Swarovski
11.2024 - Current
Receptionist
Dr. Elena L. Jones Private Dermatology Practice
01.2023 - 02.2024
Retail/Customer Service
Mr. Fixsmith
11.2021 - 12.2022
Receptionist
Specialist in Orthodontics
11.2020 - 10.2021
Bachelor's degree -
BARUCH COLLEGE
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