Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Busra Sirca

Busra Sirca

San Antonio,TX

Summary

Knowledgeable, multi-skilled Manager with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Proven track record of success in increasing sales, developing relationships, and providing excellent customer service.

Overview

8
8
years of professional experience

Work History

Owner/General Manager

DE Mobile LLC
Newark, DE
08.2021 - 09.2023
  • Successfully owned and operated an independent business for two years, demonstrating motivation and ambition in business management, customer relationships, and financial acumen
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Set pricing structures according to market analytics and emerging trends.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Implemented Customer Service techniques to maintain customer loyalty and satisfaction

Owner/General Manager

The Pizza Place
Philadelphia, PA
07.2018 - 08.2021
  • Owned/Operated a small business within a busy metropolitan area
  • Developed personal relationships with community members, and other small business owners in order to ensure success of new business
  • Created visual layouts to restructure appearance of store to update quality and aesthetic to further business success
  • Identified new opportunities for growth, expansion, and diversification.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Drove sales metrics by creating catering opportunities to increase profitability and consumer awareness
  • Implemented quality assurance processes to ensure product excellence.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for staff members
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Determined pricing for products or services based on costs and competition.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Territory Operations Manager

Cellaris/ i- Fix/ Cell Doctor
Newark, DE
01.2016 - 12.2018
  • Managed 9 locations in 5 malls across three states, highlighting a high level of personal responsibility, honesty, and adaptability.
  • Utilized above-average communication and relationship-building skills to lead the team,
  • Analyze market trends, and implement cost-effective solutions.
  • Proactively expanded income channels by introducing new product/service lines, reflecting an entrepreneurial and ambitious approach to business development.
  • Navigated challenges with creative problem-solving, efficiently managing supply chain logistics and fostering long-term relationships with suppliers
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.

Education

Associate of Arts - Accounting And Business Management

Namik Kemal University
Tekirdag, Turkey
06-2015

Skills

  • Marketing Tactics
  • Regulatory Compliance
  • Business Management
  • Administrative Oversight
  • B2B / B2C Sales
  • High Ticket Sales
  • Communication
  • Wholesale Operations
  • Leadership
  • Business Analysis
  • Accounting
  • Bi-Lingual
  • Campaign Generation
  • Salesforce CRM
  • Project Management
  • Restaurant Operations Management
  • Schedule Coordination
  • Staff Management
  • Customer Service Best Practices
  • Supply Chain Management

Accomplishments

  • Implemented and managed a customer loyalty program, increasing repeat business by 20% through strong relationship-building and empathetic customer service.
  • Consistently exceeded quarterly sales goals by 10%, showcasing determination and a results-driven approach. Possessed technical repair abilities to create return business
  • Achieved an impressive 15% year-over-year sales growth, driven by a goal-oriented focus on personal development and professional excellence.
  • Overcame adversity by immigrating to a new country and becoming a successful business owner

Languages

English
Professional
Turkish
Native/ Bilingual

Timeline

Owner/General Manager

DE Mobile LLC
08.2021 - 09.2023

Owner/General Manager

The Pizza Place
07.2018 - 08.2021

Territory Operations Manager

Cellaris/ i- Fix/ Cell Doctor
01.2016 - 12.2018

Associate of Arts - Accounting And Business Management

Namik Kemal University

Similar Profiles

CREATE PROFILE
Busra Sirca