Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Buta Gurai

Northfield,OH

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified . with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Dispatching

American Marine Express
01.2019 - 04.2023
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Sent out drivers to assist hourly callers based on locations, needs and worker availability.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Answered phone calls and responded to customer emails.
  • Communicated with customers to provide delivery updates and resolution.
  • Scheduled and organized delivery routes.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored and tracked dispatch communication systems.
  • Provided customers with information on products and services.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation, and assigned personnel.
  • Developed and implemented customer service policies and procedures.
  • Managed customer accounts and invoicing.
  • Utilized customer feedback to improve customer service.
  • Scheduled deliveries and pickups according to customer needs.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Tracked and monitored vehicle performance and maintenance.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Education

Some College (No Degree) - Business

The University of Toledo
2801 Bancroft St, Toledo, OH 43606

GED -

Nordonia High School
Macedonia, OH
05.2015

Skills

  • Delegating Work
  • Schedule Coordination
  • Fleet Dispatching
  • Dispatching Field Personnel
  • Dispatch Release Documents
  • Handle Communications
  • Team Guidance and Direction
  • Resource Coordination
  • Navigation Equipment
  • Customer File Maintenance
  • Routing Orders
  • Driver Relations
  • Processing Orders
  • Database Updates
  • Physical Conditioning
  • Driver Routing
  • Roadside Assistance
  • Delivery Support
  • Trucking Dispatching
  • Traffic Monitoring
  • Maintain Records
  • Route Planning and Adjustment
  • Team Work Scheduling

Languages

Punjabi
Full Professional

Timeline

Dispatching

American Marine Express
01.2019 - 04.2023

Some College (No Degree) - Business

The University of Toledo

GED -

Nordonia High School
Buta Gurai