Butler Cornelius

Responsibilities include handling open service requests, implementing fixes (such as running scripts and configuring settings), documenting cases for escalation, analyzing hardware or software issues, and writing case notes in the tracking system.

Support may be delivered via electronic channels (web, email, etc.) or phone, and the role may require working in cross functional environments.

• Over 12 years of client-facing support or technical troubleshooting experience, preferably in a healthcare or technology environment.
• Strong analytical and problem-solving skills with the ability to make sound judgments in moderate complexity situations.
• Excellent written and verbal communication skills, with a customer-centric mindset.
• Familiarity with support ticketing systems and case documentation practices.
• Experience working in cross-functional environments and collaborating with technical and non-technical stakeholders.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.

Responsibilities

Key Responsibilities:

• Serve as the primary point of contact for client inquiries and provide timely support via phone, email, and web-based tools.
• Troubleshoot and resolve a range of issues including configuration errors, product compatibility, entitlement validations, and workflow concerns.
• Perform implementation tasks such as executing scripts, adjusting configuration settings, and documenting resolutions.
• Track and manage open service requests, escalating complex issues as necessary while maintaining thorough case documentation.
• Provide onboarding guidance for new clients and assist them in navigating Oracle Health’s support tools and service processes.
• Analyze software and hardware performance issues, recommend solutions, and support system optimization efforts.
• Collaborate across functional teams to drive resolution and continuous service improvement.
• Collected and monitored incoming data from sources such as remote sensors, third party vendors, and visual inspection.

• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Provided guests with information about local attractions and services, enhancing their stay experience.