David Fermin
Clifton,NJ
Summary
A Senior Account Manager at Verizon Business Group with over 8 years of Wireless experience establishing crucial relationships with Mid Market Businesses; Empowering businesses by providing them with Wireless, Wireline, Security and Technology solutions to increase efficiency and productivity across the secure workplace. Collaborative and strategic team player with a robust background in Technology. Extremely detail oriented with a high character that believes in integrity and honesty at the core, looking to begin a new journey in SAAS to continue bringing businesses into the new Digital Age!
Overview
6
6
years of professional experience
Work History
Sr Account Manager
Verizon Business Group
09.2021 - 09.2023
- Met or exceeded sales quota for 2022, 150% YTD.
- Develop retention plans to protect current clients from competitive threats, working with finance to execute RFPs in timely manner.
- Work on Non-Standard contracts in conjunction with finance to potential and existing clients - resulting in growth, additional revenue and customer retention.
- Mentor new in role account management professionals to develop skills and increase company revenue.
- Meet with new and existing business customers to uncover needs, build productive relationships and match to available solutions resulting in growth.
- Developing short/long term account planning to ensure all customer needs are met.
- Manage and update sales funnel forecast accordingly throughout month to match expectations of 30, 60, 90, etc via Salesforce.
- Driving Verizon Brand in assigned territory, amplifying the name to gain new business.
- Prospect Potential Clients to bring new acquisition.
- Working with existing accounts/potential prospects ranging anywhere from 20 - 500 employees.
Business Account Manager - SMB
Verizon Business Group
10.2020 - 09.2021
- Prospect for new customers in target areas or demographics to bring in new business.
- Increased SMB output for stores by 50%
- Managed 50 calls outbound to potential candidates per day.
- Obtain pricing on deals, negotiate pricing, and close deals.
- Assist in conditioning reps, assistant managers, and general managers in relation to Business knowledge.
- Meet with customer virtually to identify potential needs and challenges to present full spectrum of value added services and solutions.
- Assess each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Build deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Supported all sales team members to drive growth and development.
Telesales Consultant
Verizon Wireless
03.2020 - 08.2020
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Opened new accounts and documented personal and payment information in system.
- Answered inbound telephone calls from interested customers, also called outbound to follow up with customer.
- Escalated concerns or problem calls to management staff or assigned department.
- Explained product prices and plans as well as answered questions and addressed concerns of customers.
- Took in excess of 55 calls per day.
Solutions Specialist
Verizon Wireless
12.2017 - 03.2020
- Resolve customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Constantly giving customers service that not only meets Verizon standards but exceeds them.
- Ended first in the store for the year of 2018.
- Create great customer experience and follow up to ensure services purchased are great and pursue referrals.
- Answer customer questions about billing, account issues and upgrade possibilities.
- Consistently top 5 performer in district across all metrics and targets.
- Analyze Business accounts for opportunity as well as lead generation for SMB team.
- Train and serve as peer coach for new sales associates.
Life Insurance Agent
American Income Life Insurance Co - Giglione-Ackerman
04.2017 - 11.2017
- Contacted potential clients to schedule appointment.
- Calculated quotes and educated potential clients on insurance options.
- Met with prospective customers based on scheduled appointment in their homes, businesses and other settings.
- Evaluated leads obtained through direct referrals and lead databases.
- Met with policyholders to address and resolve complaints.
- Calculated premiums and established payment methods for sales.
- Closed average of 4 new sales per week.
Education
High School Diploma -
Clifton High School
Clifton, NJ2014
Skills
- Consultative Solution/Cross Selling
- Time Management
- Customer Relationship Management
- People Skills
- Existing Client Retention
- SFDC Forecasting
- Fostering Team Work
- Coaching and Mentoring Peers
- New Client Acquisition
- Bilingual (Spanish)
Timeline
Sr Account Manager
Verizon Business Group
09.2021 - 09.2023
Business Account Manager - SMB
Verizon Business Group
10.2020 - 09.2021
Telesales Consultant
Verizon Wireless
03.2020 - 08.2020
Solutions Specialist
Verizon Wireless
12.2017 - 03.2020
Life Insurance Agent
American Income Life Insurance Co - Giglione-Ackerman
04.2017 - 11.2017
High School Diploma -
Clifton High School
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