Community Service
Bwana Bomani
Wingate,NC
Summary
High energy human and business services professional. Well versed in current social media trends and social media marketing. Skilled in brand promotion, messaging, and customer relations with a demonstrated track record of leadership and operations management. Offering 15 years of Managerial/Supervisory experience and a history of creating and developing successful business models. A decisive leader with over 10 years of experience driving company growth through creative and innovative marketing strategies. Resourceful and adaptive team builder. Skilled at analyzing market trends and developing highly effective and targeted branding campaigns.
Overview
20
20
years of professional experience
6
6
Certification
Work History
Manager / Member Specialist - Part-time
Monroe Aquatic And Fitness Center
Monroe , NC
2017.04 - Current
- Created and supervised new athletic programs.
- Created and maintain social media to promote athletic programs.
- Responsible for researching and allocating funding for athletic programs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Kept employees operating productively and working on task to meet business and customer needs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Excelled in every aquatic center position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and mentored new employees to maximize team performance.
- Strengthened existing customer relationships through extensive communication and proven marketing strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Responded to customer calls and emails to answer questions about products and services.
Graphic Artist - Contractural
Botography
Baltimore , MD
2005.09 - Current
- Lead photographer and graphic designer
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Led Marketing and promotion to increase sales and exposure.
- Created and maintained websites for promotional use.
- Installed and maintained social media platforms for promotional use.
- Provided instruction, coaching and motivation to all employees.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.
- Trained and mentored newly hired employees.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Recruitment and Retention Specialist
State Of North Carolina
Raleigh , NC
2020.06 - 2021.12
- Researched data management systems to propose to stakeholder for a possible upgrade.
- Developed new strategies for customer retention activities for the Guardian ad Litem program.
- Facilitated and initiated 50+ calls per week to clients, public and staff.
- Responsible for social media content creation and post scheduling.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and challenges to improve processes.
- Adhered to appropriate legal scripting when required.
- Developed training presentations for program staff.
- Eliminated process lags with quick processing of website updates.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Planned and launched large-scale events that boosted employee participation.
Owner
Capitol Lawn And Landscaping
Baltimore , MD
2006.05 - 2021.10
- Led Marketing and promotion to increase sales and exposure.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Minimized resource and time losses by addressing any employee or production issue directly and implementing timely solutions.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.
- Demonstrated ability to assess risk and respond to issues appropriately.
- Analyzed accounts and processes to improve customer experience.
- Kept work environments safe and efficient at all times.
- Analyzed equipment breakdowns using various troubleshooting methods.
Program Supervisor
State Of North Carolina
Monroe , NC
2019.08 - 2020.06
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Gathered and organized all printed materials required for program participation.
- Directed team of 30 personnel, overseeing records, performance and quality assurance.
- Tracked expenses and submitted reports to finance management.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Oversaw projects from concept through final delivery.
- Assisted with community resources, including healthcare, mental health, education and social services.
- Managed web content updates and ongoing site maintenance to provide students with easy information access.
- Provided ongoing direction and leadership for program operations.
- Entered data in JWISE Data Management system and handled database maintenance.
- Led onboarding activities for volunteers staff
Education
Bachelor of Science - Finance
Morgan State University
Baltimore, MDSkills
- Social Media Content Creation and Management
- Member Recruitment and Retention
- Brand Development and Marketing
- Creative Merchandising
- Strategic Marketing and Business Development
- Employee and Stakeholder Relations
- Issue and Conflict Resolution
- Contract Negotiations and Procurement
- Inter-Department Collaboration
Additional Information
- Proficient in Adobe Creative Suite and Microsoft Office.
- Skilled in digital photography and videography.
- Strength in managing and enhancing social media content and traffic.
- Skillful client and community relations liaison.
Certification
- Social Media Marketing
- Brand and Marketing Integration
- Brand and Marketing Integration 2
- Lifeguard Certification
- CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Kappa Alpha Psi
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridQuote
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Interests
Timeline
Recruitment and Retention Specialist
State Of North Carolina
2020.06 - 2021.12
Program Supervisor
State Of North Carolina
2019.08 - 2020.06
Manager / Member Specialist - Part-time
Monroe Aquatic And Fitness Center
2017.04 - Current
Owner
Capitol Lawn And Landscaping
2006.05 - 2021.10
Graphic Artist - Contractural
Botography
2005.09 - Current
Bachelor of Science - Finance
Morgan State University
- Social Media Marketing
- Brand and Marketing Integration
- Brand and Marketing Integration 2
- Lifeguard Certification
- CPR Certification
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