Bwanga Simwerayi

Installed, configured, and maintained desktops, laptops, printers, and other IT equipment, ensuring optimal performance and functionality.

Provided technical support to users via phone, email, and in-person, addressing hardware, software, and networking issues.

Configured and managed a small network consisting of routers, switches, and servers.

Troubleshooted network issues and optimized performance using packet analysis tools.

Provided technical support and troubleshooting assistance to end-users, resolving issues in a timely and efficient manner.

Conducted software updates and patches to ensure systems are up-to-date and secure.

Communicated with passengers and transported them to and from their desired
destinations, ensuring the great customer experience.
Maintained vehicle clean and in excellent condition, provided all-time excellent customer
service, and resolved any customer problematic issues.
Loaded and unloaded vehicles, identified and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations.
Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required.
Achieved and maintained a perfect 5-star Uber rider rating.

Talk technician through a series of actions, over the phone, to help set up systems or resolve issues

Remotely support onsite technician with any issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Remotely logging into PC and enable services
Follow diagrams and written instructions to repair a fault or set up a system

Test and evaluate new software
Management of incoming calls
Installing and configuring computer software, systems and networks
Verify network communications
Monitoring and maintaining computer systems and networks
Opening and closing Service tickets for solved or unsolved system issues
Responding in a timely manner to service issues and requests