Bwanga Simwerayi
Austin,TX
Summary
Experienced and safety-focused professional driver with over 10 years of proven success in passenger and light commercial vehicle transport. Skilled in route planning, defensive driving, vehicle upkeep, and delivering exceptional customer service. Known for professionalism, punctuality, and maintaining a calm demeanor under pressure. Fully capable of navigating local and long-distance routes efficiently while ensuring passenger comfort and safety.
Overview
21
21
years of professional experience
Work History
Professional Driver
Uber Technology, Inc
05.2017 - Current
- Provided safe and courteous transportation to passengers throughout the Austin area.
- Maintained a perfect 5-star rating based on professionalism, punctuality, and service.
- Ensured vehicle was always clean, well-maintained, and ready for customer use.
- Accurately navigated and adjusted routes based on traffic and rider preferences.
- Managed administrative tasks including fare calculation, customer feedback, and app operation.
- Assisted with luggage and provided support to passengers with special needs.
- Drove various types of vehicles including sedans, SUVs, vans, small trucks ensuring adaptability across diverse assignments.
- Followed all relevant traffic laws and safety regulations.
Delivery Driver
Amazon DSP
12.2017 - 05.2020
- Safely operated a delivery van (up to 26 ft) to deliver 150–200+ packages daily to residential and commercial addresses under Amazon’s last-mile logistics network.
- Conducted daily vehicle inspections and ensured compliance with DOT safety standards.
- Used handheld devices to manage delivery routes, scan packages, and obtain proof of delivery.
- Provided courteous and professional customer service while making timely deliveries, including handling customer inquiries and ensuring package security.
- Followed company safety policies and traffic regulations to prevent incidents and protect company assets.
- Maintained clean vehicle conditions, performed basic maintenance checks, and reported mechanical issues promptly.
- Loaded and organized packages efficiently to optimize delivery flow and minimize route time.
- Handled time-sensitive, high-priority packages with urgency and attention to detail.
Driver & Foreman
Sperry Tents Seacoast
12.2014 - 03.2017
- Operated and maintained a 26-foot box truck, ensuring compliance with DOT regulations and holding a valid DOT Medical Examiner’s Certificate throughout employment.
- Led daily team briefings to communicate job assignments, safety protocols, and project expectations.
- Drove to various event sites across the region and supervised the safe, efficient installation of high-end event tents.
- Loaded, secured, and transported tents and equipment using box trailers, adhering to proper load distribution and safety standards.
- Trained and supervised team members on proper tent assembly procedures, safety practices, and customer service expectations.
- Performed on-site quality control inspections to ensure installations met company standards and client specifications.
- Assembled tents according to manufacturer instructions and company safety policies, conducting post-installation checks to verify structural integrity.
- Acted as the primary contact at job sites, ensuring clear communication between clients and crew to provide exceptional customer service.
Cleaning Supervisor
Elliot Health System
02.2008 - 11.2014
- Led custodial teams in maintaining cleanliness and sanitation standards across healthcare facilities, ensuring strict compliance with health and safety regulations.
- Improved operational efficiency by implementing feedback-driven process improvements and regularly updating cleaning protocols based on staff input and performance data.
- Partnered with other supervisors to develop and enforce standard operating procedures (SOPs), promoting consistency and quality across shifts and departments.
- Cultivated a collaborative and motivated work environment through routine team meetings, hands-on training, and clear communication of goals and expectations.
- Maintained comprehensive records of tasks completed, supply usage, and performance metrics to support compliance audits and internal reporting.
- Monitored adherence to OSHA regulations, infection control policies, and company guidelines to ensure a safe and hygienic environment for patients, staff, and visitors.
Receptionist & Customer Service Representative
Assiana Garage
09.2004 - 11.2007
- Delivered high-quality front-desk support and served as the first point of contact for walk-in customers and phone inquiries.
- Handled incoming calls, routed messages appropriately, and ensured timely communication flow within the office.
- Managed incoming and outgoing mail, faxes, and packages with efficiency and accuracy.
- Provided prompt and effective resolution to customer concerns, contributing to a positive client experience.
- Maintained a clean, organized, and professional reception area to create a welcoming environment.
- Utilized computer-based systems for appointment scheduling, customer tracking, and internal documentation.
- Published job postings on the company website and social media platforms, supporting recruitment efforts.
- Directed customers to the appropriate departments or resources based on their needs and concerns.
Education
Associate of Applied Arts -
Manchester Community College
Manchester, NH01.2011
High School Diploma -
Manchester Central High School
Manchester, NH01.2007
Skills
- Safe & Defensive Driving
- Clean Driving Record
- Vehicle Maintenance & Basic Repairs
- Customer Service Excellence
- Time Management & Reliability
- Documentation & Reporting
- Problem Solving & Adaptability
- Attention to Detail
- Physical Stamina & Heavy Lifting
- Tech & Data Entry Proficiency
- Positive attitude
- Customer service
Timeline
Delivery Driver
Amazon DSP
12.2017 - 05.2020
Professional Driver
Uber Technology, Inc
05.2017 - Current
Driver & Foreman
Sperry Tents Seacoast
12.2014 - 03.2017
Cleaning Supervisor
Elliot Health System
02.2008 - 11.2014
Receptionist & Customer Service Representative
Assiana Garage
09.2004 - 11.2007
High School Diploma -
Manchester Central High School
Associate of Applied Arts -
Manchester Community College
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