Summary
Overview
Work History
Education
Skills
Abilities
Timeline
Generic

Byron Wisdom Jr

Saint Petersburg

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience

Work History

Customer Success Manager

HighLevel Inc.
Tampa, FL (Remote)
11.2022 - Current
  • Assist customers with onboarding and product setup to foster successful adoption and usage.
  • Create customer support strategies to increase customer retention.
  • Monitor customer progress and address customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.
  • Play an instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

Plan Support Specialist

Imagine 360
Mesa, AZ (Remote)
04.2022 - 08.2022
  • Handled outbound calls to doctors offices, finding options for members to set up appointments.
  • Called insurance companies to verify doctors participation within specified insurance networks.
  • Kept prior searches within database to assist with other searches in similar areas.

Account Manager II

Paylocity
Mesa, AZ (Remote)
08.2021 - 04.2022
  • Provided guidance on payroll, HR best practices, along with federal and state rules, and regulations.
  • Balanced client emails and phone calls to relay prompt and accurate service.
  • Assisted with team casework whenever able to lighten the load across the board.
  • Aided with navigation of multi-state payroll and tax issues.
  • Acted as main point of contact in matters relating to client concerns and needs.

Customer Service Representative

Willis Towers Watson
Mesa, AZ (Remote)
09.2020 - 07.2021
  • Provided Quality Service to Clients in an Efficient Manner.
  • Handled Employee Solutions for Health Benefit Related Inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Junior Analyst

MyLeanRx
Saint Petersburg, FL (Remote)
02.2020 - 08.2020
  • Provided industry research and competitive landscape information on demand.
  • Analyzed raw data, drawing conclusions & developing recommendations.
  • Wrote SQL scripts to manipulate data loads and extracts.
  • Analyzed and mined business data to identify patterns and correlations among various data points.
  • Manipulating and processing data using Excel, Access, and SQL.

Logistics Technology Supervisor

United Parcel Service, UPS
Clearwater, FL
12.2013 - 01.2020
  • Developed reports operational assessment and continuous improvement including trends, exceptions, etc.
  • Daily use of proprietary data visualization software for logistics planning and minimizing cost of operations
  • Identified discrepancies in local data systems which miscalculated cost elements by 2%.
  • Supervised the dispatch plans and performance of 250 drivers, covering 1800+ square miles in four counties.
  • Executed annual action plans to reduce operational cost, improve data integrity, and optimize routes.
  • Strategically managed cost to increase local operation margin by 11% annually.
  • Consistent top-tier performance of company's vital statistics and production measurements.

Education

Associate of Arts - General Studies

Saint Petersburg College
Saint Petersburg, FL

High School Diploma -

Boca Ciega High School
Gulfport, FL

Skills

  • 10 years working with Microsoft Office
  • Expert Excel Certification
  • Proficient in Paylocity, Salesforce, and HighLevel CRM software
  • Efficient and effective interpersonal and communication skills
  • Ability to maintain high quality work in a high stress environment
  • Client Service Optimization

Abilities

  

Management & Leadership

  • While at UPS, I have led and directed others, as well as trained & coached employees while managing conflict. Developed the ability to make and implement new plans while working with a diverse team. Constantly working with my team to come up with ways to improve employee engagement and performance.


Safety & Compliance

  • Trained in handling hazardous materials and auditing procedures, responding to spills. Observed employees while working to ensure safety compliance. Conducts regular demonstrations to raise safety awareness of employees and identify at risk behaviors.


Critical Thinking & Problem Solving

  • Measures, results, and adjusts to changing conditions to meet operational and financial goals. Resolves network data issues that impact customer experience. Identify areas of improvement based off feedback from service providers and customers.
  • Trained to explain information regarding client specific health benefits, while assisting employees to make best decision.
  • Effectively working with clients to resolve all manner of payroll issues within a timely manner.

Timeline

Customer Success Manager

HighLevel Inc.
11.2022 - Current

Plan Support Specialist

Imagine 360
04.2022 - 08.2022

Account Manager II

Paylocity
08.2021 - 04.2022

Customer Service Representative

Willis Towers Watson
09.2020 - 07.2021

Junior Analyst

MyLeanRx
02.2020 - 08.2020

Logistics Technology Supervisor

United Parcel Service, UPS
12.2013 - 01.2020

Associate of Arts - General Studies

Saint Petersburg College

High School Diploma -

Boca Ciega High School
Byron Wisdom Jr
Bold.pro uses cookies as well as our third-party affiliates. When you use our website, you understand that we collect personal data to improve your experience. Learn more
×