Bonipal Yadegar

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Helped streamline repair processes and update procedures for support action consistency.
• Installed and configured operating systems and applications.
• Generated reports to track performance and analyze trends.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Developed and implemented preventive maintenance procedures.
• Configured and tested new software and hardware.
• Created user accounts and assigned permissions.
• Assisted in development of system security protocols.
• Offered assistance in implementing and developing training programs.
• Installed, configured and maintained computer systems and network connections.
• Tested new software and hardware prior to deployment.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Information Systems Support Specialist

Yosemite Community College District | November 2022 - February 2023

• Assemble, install, configure, maintain, and repair new and existing desktop computer, peripheral, telecommunications and/or other networked system hardware and software.
• Install new desktop computers and other equipment on existing networks; install peripheral equipment such as modems, printers, scanners, readers other devices; runs tests to ensure proper equipment function.
• Assist with the installation and testing of cables, hubs, switches, network cards and other networking equipment.
• Provide first-level review and response to problems regarding desktop and network issues; performs general hardware and software tests using diagnostic and testing equipment; performs equipment repairs and/or recommends external repair services; communicates with vendors as needed to identify and resolve technical issues.
• Assist in providing technical support to academic computer labs; helps install and maintain computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements.
• Assist staff by explaining and demonstrating the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; refers complex issues to other staff as appropriate.
• Recommend procedures and helps develop user instructions concerning desktop computer, peripherals, telecommunications and network procedures such as log-on directions, password maintenance, file sharing and data backups.
• Assist with large-scale implementation of new processes and upgrades related to e-mail, faxing, scheduling, calendars and Internet access; perform new software and hardware installations and upgrades on desktop computers and servers as directed; prepare and install images; troubleshoots conversion problems and resolves or reports to others as appropriate.
• Perform data processing and server maintenance; schedules and performs batch jobs and reports; performs file recovery and backups; monitors storage use and availability; adds new users as directed; monitors access.
• Perform technical administrative duties; attends meetings; serves on committees and task forces; independently responds to various inquiries and correspondence; prepares information and data requested for administrative review; maintains information system documentation; prepares reports, files, correspondence and other documents.

• Configure and maintain computer accounts, security groups, profiles and group policies; as assigned, monitors security vulnerability and sets security parameters for labs/workstations and servers; installs security updates and patches.
• Assist information technology staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; recommends microcomputers, software and peripherals to staff.
• Participate in the planning, development and preparation of operational procedures and performance objectives.
• Troubleshoot and diagnose communication equipment problems as a functional operation of the Service Desk services.
• Explain and demonstrate the use of new hardware/software, peripheral devices, networksharing, data backups, and other system functions; responds to questions regarding software/system purposes; recommends procedures and helps develop user instructions concerning desktop computer, peripherals, telecommunications and network procedures such as log-on directions, password maintenance, file sharing and data backups.
• Assist other information systems staff in developing alternative solutions to end user problems.
• Perform technical research on internal and external data, methods, mechanisms and processes; develops and runs computerized queries; tabulates and summarizes data; identifies trends and concerns; prepares routine summary reports.
• Independently responds to various inquiries and correspondence; prepares information and data requested for administrative review; may develop and prepare newsletters, visual presentations, flyers, and graphic materials; may update web pages.
• Recommend procedures and helps develop user instructions concerning desktop computer, peripherals, telecommunications and network procedures such as log-on directions, password maintenance, file sharing and data backups.

• Analyze, update, modify, or create data with a precise level of attention to detail in order to train Tesla's machine learning for it's automated vehicles; driving scenarios and edge cases that were viewed as complex.
• Plan and coordinate to meet expectations and accomplish objectives/deadlines, and reach goals.
• Input and implement new and innovating ideas to help the AI system make proficient decision making.
• Collaborate with team members and leads to make sure the highest quality of work was achieved with maximum efficiency and effectiveness.
• Practice good judgement, discreet, and maintaining confidential information viewed highly sensitive by the company by using acronyms in and out of the office.