Edgar Garcia
Yuma,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical Custmoer Support position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Slot Technician
Paradise Casino, Quechan Casino Resort
02.2024 - Current
- Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
- Conducted routine inspections to verify compliance with gaming control.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
Merchandising Specialist
Best Buy
10.2018 - 01.2023
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Communicated merchandising needs to store manager.
- Streamlined in-store processes by implementing efficient merchandise receiving, processing, and replenishment systems.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Maintained product inventory and reordered items.
- Planned commercial displays to attract customers.
- Enhanced store appearance through effective space utilization and creative visual displays.
- Changed displays to reflect new promotions.
- Boosted team performance through training sessions on visual merchandising techniques and best practices.
- Maintained clean store by returning items to proper places.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Led a team of associates responsible for executing merchandising projects within tight deadlines while maintaining high quality standards throughout the process.
- Achieved consistent store appearance through meticulous attention to detail while arranging product displays and maintaining visual standards.
Auditor
Quechan Casino
04.2021 - 10.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Communicated with auditee staff to obtain necessary information for audits.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
- Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.
Valet Parking Attendant
Quechan Casino
02.2009 - 04.2020
- Explained parking rates and retrieval procedures to guests upon arrival.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Prevented potential accidents by adhering to strict safety protocols when operating vehicles in confined spaces.
- Collaborated with hotel staff to ensure seamless communication regarding guest arrivals and departures.
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Promoted hotel services and amenities, contributing to increased revenue from guest bookings and referrals.
- Maintained a clean work environment, keeping the valet area free of debris and hazards.
- Directed patrons to designated parking spaces.
- Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.
- Delivered above and beyond service to VIP guests at property.
- Responded to customer requests efficiently and with knowledgeable assistance.
Customer Service Representative
NCO
10.2007 - 01.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained detailed database to develop promotional sales.
Education
High School Diploma -
Kofa High School
Yuma, AZ05.2006
Skills
- Guest service
- Electrical Troubleshooting
- Hardware Installation
- Diagnostic Skills
- Software configuration
- Service Requests
- Technical Repair
- Slot machine knowledge
- Customer Service
- Time Management
- Attention to Detail
- Effective Multitasking
- Critical Thinking
- Team Collaboration
- Guest services management
- Guest Services
- Hospitality background
- Flexible Schedule
- Documentation And Reporting
- Service Calls
- Equipment Troubleshooting
- Schematics Reading
- Technical Support
- Device Testing
Languages
Spanish
Professional Working
Timeline
Slot Technician
Paradise Casino, Quechan Casino Resort
02.2024 - Current
Auditor
Quechan Casino
04.2021 - 10.2022
Merchandising Specialist
Best Buy
10.2018 - 01.2023
Valet Parking Attendant
Quechan Casino
02.2009 - 04.2020
Customer Service Representative
NCO
10.2007 - 01.2009
High School Diploma -
Kofa High School
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