Summary
Overview
Work History
Education
Skills
Timeline
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Byanka Romain

Receptionist
US

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Night Auditor/Front Desk Receptionist

Citadines Connect Fifth Avenue
04.2025 - Current
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Guest Service Representative

Barclays Center
02.2025 - 04.2025
  • Handled customer complaints professionally and efficiently.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Built and maintained productive relationships with employees.
  • Worked Elevators
  • Worked Front desk
  • Monitored Lounges and VIP Rooms/Booths
  • Answered incoming calls from guests seeking reservations or general information.

Customer Service Concierge

Whole Foods Market
10.2023 - 02.2025
  • Demonstrated ability to multi-task while working in a fast-paced environment.
  • Provided friendly attentive service to guests, clarifying customer issues or concerns.
  • Answered customer questions and provided store information.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Processed refunds and exchanges according to company policy.

Crew Member

Wendy's
05.2023 - 10.2023
  • Worked front counter, drive-thru and other areas
  • Worked well with teammates and accepted coaching from management team
  • Took orders, prepared meals, and collected payments
  • Collaborated with team members to complete orders
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Scrubbed and polished counters to remove debris and food.

Cashier

Keyfood Marketplace
01.2021 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Law - Pre-Law

Cuny Medgar Evers College
New York, NY
03.2025

High School Diploma - Architecture

St.Andrew's Anglican Secondary School
Grenada, W.I
07.2020

Undergraduate - General Construction

T.A Marryshow Community College
Grenada, W.I

Skills

  • Time Management
  • Cash Handling
  • Customer Service
  • Communication
  • Hospitality
  • Food Service
  • Team Collaboration
  • Maintenance
  • Detail Oriented
  • Inventory Control
  • Health & Safety

Timeline

Night Auditor/Front Desk Receptionist

Citadines Connect Fifth Avenue
04.2025 - Current

Guest Service Representative

Barclays Center
02.2025 - 04.2025

Customer Service Concierge

Whole Foods Market
10.2023 - 02.2025

Crew Member

Wendy's
05.2023 - 10.2023

Cashier

Keyfood Marketplace
01.2021 - 05.2023

Law - Pre-Law

Cuny Medgar Evers College

High School Diploma - Architecture

St.Andrew's Anglican Secondary School

Undergraduate - General Construction

T.A Marryshow Community College

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Byanka RomainReceptionist