Summary
Overview
Work History
Education
Skills
Languages
Tools
Timeline
Generic

Betelehem Yirdaw

Warsaw,PL,Warsaw

Summary

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

HR Administrator

TIKTOK Technologies LTD
01.2021 - Current
  • Assisted as the first contact for employee queries.
  • Actively listened to employees, handled concerns quickly, and escalated major issues to the higher HR Operations
  • Auditing, correcting and maintaining physical and digital employee documents and files.
  • Coordinating end-to-end lifecycle operations including onboarding and offboarding process
  • Contribute to the implementation of important HR projects
  • HRIS support - working in various system
  • Worked flexible hours, including night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Background check process expertise
  • Contract preparation for EMEA regions

Customer Service Professional

Sitel Company
07.2019 - 03.2022
  • Worked as a Tier 2 support in troubleshooting with responsibilities for solving complex cases
  • Served as a friendly, hardworking, and punctual employee
  • Consistently worked with client satisfaction in mind
  • Functioned collaboratively with various partners
  • Utilized strong decision-making and problem-solving skills
  • Aimed to support a positive and productive work culture
  • Maintained timely communications with clients and business partners
  • Worked well independently and on a team to solve problems
  • Surpassed performance goals by approaching interactions with resourcefulness organization and customer-centric solutions
  • Chosen to support different projects
  • Performed as a trainer for new joiners
  • Collected customer feedback and made process changes to exceed customer satisfaction goals

Customer Service Representative

Bin Addis Educational Consultancy
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Helped to increase customer return rates by providing excellent customer service at all times
  • Brought forth excellent service skills and a commitment to customer satisfaction
  • Answered a constant flow of customer calls with minimal wait times
  • Assisted customers with setting appointments, arranging pick-up
  • Investigated and resolved customer inquiries and complaints quickly
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

Education

Bachelor of Arts - International Relations And Business

Vistula University
Warsaw
01.2022

Skills

  • Onboarding and orientation
  • HR policies implementation
  • HRIS proficiency
  • Confidential document control
  • Project management
  • Teambuilding
  • Adaptability
  • Analytical Decision Making
  • Active listening
  • Multi-task

Languages

English
Native/ Bilingual

Tools

  • Microsoft office apps
  • Google apps
  • Citrix
  • Zendesk
  • Salesforce
  • Lark
  • Workday/ People system
  • Docusign

Timeline

HR Administrator

TIKTOK Technologies LTD
01.2021 - Current

Customer Service Professional

Sitel Company
07.2019 - 03.2022

Customer Service Representative

Bin Addis Educational Consultancy

Bachelor of Arts - International Relations And Business

Vistula University

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Betelehem Yirdaw