BYKIIA FREDERICK
St. Matthews,SC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Tri-County Electric Co-op
St. Matthews, SC
09.2020 - Current
- Provided assistance to a large volume of customers each day, consistently maintaining a positive demeanor and focusing on customer satisfaction.
- Provided assistance to members in resolving account, service, and system issues through education on necessary forms and technical procedures.
- Regularly followed up with customers through phone and email to secure payments and arrange service appointments.
- Conducted research and swiftly resolved client disputes to maintain key accounts. Provided prompt service to prioritize customer needs.
- Recommend products to customers, providing thorough explanations of the details.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Participated in team meetings to discuss customer service strategies and goals.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Accountant & Human Resources Assistant
Koyo Corporation
Orangeburg, SC
01.2013 - 09.2020
- Recruit and screen qualified potential employees; resolve associate requests in a timely manner.
Verify and investigate employment claims and data.
Manage employee exit interviews and paperwork.
Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. - Maintain and submit weekly timesheets for temporary associates.
Keep communication boards updated with current information.
Offer customer service in person and via telephone. - Complete the demographics and benefits enrollment for new employees. Verify I-9 documentation and keep the records up to date.
- Respond to a high volume of phone calls and manage around 60 outbound and inbound calls daily.
- Ordered various items (flowers, shirts, supplies, food) for the Human Resources Department
- Assistance with the onboarding process for new employees is available.
- Provide amiable support to new hires during the interviewing and hiring process. Tracked various statistics and maintained detailed records to support the human resources department.
- Carry out a range of administrative tasks, such as filing documents, distributing mail, organizing correspondence, maintaining office cleanliness, and managing bookkeeping activities.
- Coordinate physical examinations and drug screenings for both random checks and new hires, and conduct background verifications for new employees. Provide support for company meetings. Manage compensation, benefits, performance management systems, as well as safety and recreational programs. Evaluate data and information to ensure accuracy in entry, calculations, and billing codes.
- Reviewed, matched, and verified invoices; performed background checks. Entered key invoices for payment on due accounts, posted payments, and made adjustments. Researched and resolved discrepancies in invoices and applied credits to accounts. Conducted follow-ups on accounts.
Election Clerk
Orangeburg County Voter Registration
Orangeburg, SC
10.2012 - 02.2013
- I created new voter and absentee registration records, updated existing voter records with address and name changes, and voter status adjustments. I also issued absentee ballots in accordance with processed applications. My work requires great attention to detail and problem-solving skills, and I regularly answer questions from the public.
- Greeted and checked-in voters, ensuring they were registered to vote.
- Ensured that all security procedures were followed during the election process.
Computer Monitor
Orangeburg County Library
Orangeburg, SC
10.2010 - 09.2012
- Managed about 30 customers daily to get them registered to vote
- Assisted and assigned patrons in computer lab; explained how to use lab
- Verified each individual's identity by comparing them to their library card
- Attended workshops to increase knowledge of websites in order to answer patron's questions
- Monitored lab computers
- Managed over 50 patrons per day
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Received files for completeness and accuracy applying established laws, regulations, policies, and procedures
- Answered incoming inquiries and explained program to applicants, participants, and to general public
- Performed basic administrative duties including preparing correspondence mail distribution, ordering supplies, posted payments and adjustments to accounts
- Entered program specific data into appropriate program databases within established timeline
- Maintained participant files and file storage area, scanned, faxed, photocopied documents
- Managed over 50 customer calls per day.
Administrative Assistant
SC State Housing Finance And Development Authority
Columbia, SC
10.2008 - 10.2010
- Conducted follow-ups with clients to ensure maximum satisfaction after support interactions and successful resolution of issues.
- Files have been received and reviewed for completeness and accuracy in accordance with established laws, regulations, policies, and procedures.
- Responded to incoming inquiries and provided explanations of the program to applicants, participants, and the general public.
- Performed essential administrative duties, including the preparation and distribution of correspondence, procurement of supplies, and recording of payments and adjustments in accounts.
- Inputted program-specific data into the designated program databases within the established timeline.
- Managed participant files and the file storage area, and performed scanning, faxing, and photocopying of documents.
Education
Bachelors of Business Administration - Accounting
Strayer University
Washington, DC06-2021
Associate of Arts - Business Administration
Strayer University
Washington, DC12.2020
Skills
- Customer Service In/Outbound Calls
- Data Entry
- Recruitment
- Administrative Support
- Multi-line phone proficiency
- Administrative Functions
- Complaint Handling
- Cash Drawer Balancing
- Compassionate communication skills
- Excellent Communication
- Microsoft Office and Outlook proficiency
References
References available upon request.
Timeline
Member Service Representative
Tri-County Electric Co-op
09.2020 - Current
Accountant & Human Resources Assistant
Koyo Corporation
01.2013 - 09.2020
Election Clerk
Orangeburg County Voter Registration
10.2012 - 02.2013
Computer Monitor
Orangeburg County Library
10.2010 - 09.2012
Administrative Assistant
SC State Housing Finance And Development Authority
10.2008 - 10.2010
Bachelors of Business Administration - Accounting
Strayer University
Associate of Arts - Business Administration
Strayer University
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