Summary
Overview
Work History
Education
Skills
Timeline
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Bykiia Frederick

Member Service Representative
Saint Matthews,SC

Summary

Dedicated Member Service Representative with a proven track record of delivering exceptional customer service in fast-paced settings. Possessing keen attention to detail and strong decision-making skills to effectively manage multiple tasks simultaneously. Self-motivated with the ability to excel both independently and as part of a team.

Overview

17
17
years of professional experience

Work History

Member Support Representative

Tri County Electric Cooperation
09.2020 - Current
  • Assisted customers with product inquiries and provided exceptional service.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Setup new accounts for members and assist with pay arrangements on accounts
  • Investigate billing issues and errors
  • Provided exceptional customer service to resolve inquiries and enhance member satisfaction.
  • Assisted members in navigating online platforms, improving user experience and engagement.
  • Resolved member issues efficiently by utilizing strong problem-solving skills and product knowledge.
  • Maintained accurate cash drawer and balanced registers at end of shifts.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Accountant & Human Resources Assistant

Koyo Corporation
01.2013 - Current
  • Resolve associates request in a timely manner.
  • Contact insurance companies on behalf of employee's insurance benefits.
  • Provide the best customer service to all employees.
  • Recruit and screens qualified potential employees
  • Verify and investigate employment claims and data
  • Manage employee exit interviews and paperwork
  • Analyze and modify compensation and benefits policies to establish competitive programs and comply with legal requirements
  • Maintain and submit weekly temporary associates timesheets
  • Maintain communication boards for current updates
  • Provide customer services, both in-person and by telephone
  • Complete employee demographics and benefits enrollment for new employees. Verify I-9 documentation and maintain book current
  • Answer and direct outbound and inbound phone calls per day. Ordered various items (flowers, shirts, supplies, food) for HR
  • Assist with on-boarding process for new hires in
  • Deliver friendly assistance with new hires throughout interviewing and hiring process
  • Track various statistics and kept detailed records to support human resources department
  • Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Schedule physicals, drug screenings for random and new hires
  • Assist with meetings and presentations within company
  • Administer compensation, benefits and performance management systems and safety and recreation programs
  • Assess data and information to verify entry, calculation and billing code accuracy
  • Reviewed, matched, and verified invoices, performed background checks
  • Key invoices for payment on due accounts, posted payments and adjustments
  • Researched and resolved invoices discrepancies and applied credits to accounts. Follow up on accounts

Election Clerk

Orangeburg County Voter Registration
10.2012 - 02.2013
  • Created new voter/absentee registration records
  • Updated existing voter records by processing address, name changes and voter status
  • Issued absentee ballots based on processed applications
  • Great attention to detail and problem solving, answered questions from public
  • Managed about 30 customers daily to get them registered to vote

Computer Monitor

Computer Monitor
10.2010 - 09.2012
  • Assisted and assigned patrons in computer lab; explained how to use lab
  • Verified each individual's identity by comparing them to their library card
  • Attended workshops to increase knowledge of websites in order to answer patron's questions
  • Monitored lab computers
  • Managed over 50 patrons per day
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution

Administrative Assistant

SC State Housing Finance And Development Authority
10.2008 - 10.2010
  • Received files for completeness and accuracy applying established laws, regulations, policies, and procedures
  • Answered incoming inquiries and explained program to applicants, participants, and to general public
  • Performed basic administrative duties including preparing correspondence mail distribution, ordering supplies, posted payments and adjustments to accounts
  • Entered program specific data into appropriate program databases within established timeline
  • Maintained participant files and file storage area, scanned, faxed, photocopied documents
  • Managed over 50 customer calls per day

Education

Bachelor of Arts - Business Administration Concentration Accounting

Strayer University
Washington, DC
06.2021

Associate of Arts - Business Administration And Management

Strayer University
Washington, DC
12.2020

Skills

  • Accounting
  • Data Entry
  • Administrative Support
  • Multi-line phone proficiency
  • Administrative
  • Human Resources
  • Administrative and office support
  • Human Resources Management
  • Recruiting
  • Complaint handling
  • Call center experience

Timeline

Member Support Representative

Tri County Electric Cooperation
09.2020 - Current

Accountant & Human Resources Assistant

Koyo Corporation
01.2013 - Current

Election Clerk

Orangeburg County Voter Registration
10.2012 - 02.2013

Computer Monitor

Computer Monitor
10.2010 - 09.2012

Administrative Assistant

SC State Housing Finance And Development Authority
10.2008 - 10.2010

Bachelor of Arts - Business Administration Concentration Accounting

Strayer University

Associate of Arts - Business Administration And Management

Strayer University

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