Byram Lagarde
Portland
Summary
Logistics and Hospitality Manager with over 8 years of experience in enhancing performance, training, and safety protocols. Proven track record in new employee training and hospitality service excellence. Strong relationship-building and problem-solving abilities, thriving in fast-paced environments. Committed to delivering exceptional customer service and effective communication across all levels of management.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Inbound Operations Manager
Central Transport
Portland
2024.11 - Current
- Developed transportation plans and strategies to optimize the movement of goods and people within a specified area
- Managed data collection efforts, including traffic counts and surveys, to gather information on travel behavior and preferences
- Evaluated proposed transportation projects for feasibility, cost-effectiveness, environmental impact, and compliance with regulations
- Conducted cost-benefit analyses for proposed transportation projects, considering factors such as travel time savings, environmental impact, and economic benefits
Team Leader/Supervisor
GXO Logistics
Hillsboro
2023.02 - 2024.11
- Operated lift and hand trucks to transport silicone materials between designated areas.
- Verified transactions and shipping dates through thorough review of order data.
- Received incoming shipments, ensuring accuracy by comparing contents with associated records.
- Sorted materials and efficiently delivered them to various work areas and staff.
- Cross-checked shipping orders and invoices with received contents to confirm accuracy.
Logistics Supervisor
Kroger/Fred Meyer
Clackamas
2020.06 - 2022.09
- Verified shipments against documentation to ensure accuracy and compliance.
- Facilitated receiving, shipping, loading, and unloading of goods at designated storage locations.
- Managed warehouse operations to adhere to company policies and federal regulations.
- Coordinated product movements and scheduled pickups to optimize operational efficiency.
- Updated tracking system with current product movement data for accurate inventory management.
- Ensured safety of work environment while maintaining compliance with OSHA regulations.
- Confirmed adherence to governmental regulations through regular safety assessments.
Hospitality Manager
Topgolf USA
Hillsboro
2015.05 - 2021.06
- Enhanced customer service ratings through personable interactions with guests.
- Scheduled work hours for 50 to 70 employees to ensure optimal manpower coverage.
- Coordinated event reservation options based on estimated attendance for successful planning.
- Collaborated with external departments to devise solutions and maintain guest satisfaction.
- Developed associates' soft skills and recovery techniques through targeted coaching.
- Resolved guest complaints and provided complimentary services to uphold satisfaction rates.
- Hired and trained new employees on best practices for client service delivery.
Server
The Egg & I Restaurants
San Antonio
2014.03 - 2015.05
- Cultivated strong relationships with regular customers to enhance loyalty.
- Ensured accurate and timely order processing for a seamless customer experience.
- Delivered exceptional customer service to maximize satisfaction.
- Explained menu items and recommended options for food allergy considerations.
- Executed cash transactions accurately while adhering to company cash handling procedures.
Assembly Line Worker
Kent Moore Cabinets
Bryan
2013.09 - 2014.03
- Executed established assembly instructions to complete jobs accurately and error-free.
- Surpassed project milestones by assembling components with minimal supervision.
- Boxed, labeled, and transported items to facilitate assembly operations.
- Supported quality assurance through inspection of items and removal of defective parts.
Education
High school diploma -
Louis D Brandeis High School
San Antonio, TX01.2012
Skills
- Supply chain and warehouse management
- Hospitality and event planning
- Compliance and quality assurance
- Data and cost-benefit analysis
- Transportation and inventory control
- POS training and serving experience
- Catering and bartending
- Microsoft Office proficiency
Certification
- OLCC Service Permit
- Food Handler Certification
Languages
American Sign Language, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Inbound Operations Manager
Central Transport
2024.11 - Current
Team Leader/Supervisor
GXO Logistics
2023.02 - 2024.11
Logistics Supervisor
Kroger/Fred Meyer
2020.06 - 2022.09
Hospitality Manager
Topgolf USA
2015.05 - 2021.06
Server
The Egg & I Restaurants
2014.03 - 2015.05
Assembly Line Worker
Kent Moore Cabinets
2013.09 - 2014.03
High school diploma -
Louis D Brandeis High School