Stephen Byrd

Projects

Migration from On-Prem Jira to Cloud Jira

• Wrote Python Script to Transform Data into an uploadable format
• Tested, reworked, and retested code
• Worked with other stakeholders to resolve new problems

End to End Testing of New Jira System

• Worked with other stakeholders to test the workflow, automations, and other rules in Jira
• Reported and documented bugs

Base Work Responsibilities

• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Answered customer support inquiries via specialized ticket tracking platforms.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Served as primary point of contact for support relating to owned solutions and products.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Analyzed Program and Event API issues to identify fixed needed for quick remediation.
• Maintained response times in compliance with internal policies to support business continuity.
• Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.
• Worked with development teams on reporting errors and bugs on newly released software.