Byrl Arnold
Lakeland,FL
Summary
Dynamic Supervisor at GEICO with a proven track record in staff management and customer service. Enhanced team productivity through effective training and mentoring, while improving customer retention rates by implementing actionable feedback. Skilled in complex problem-solving and fostering a positive work environment, leading to reduced turnover and increased employee engagement.
Overview
20
20
years of professional experience
Work History
Supervisor
GEICO
07.2011 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Educated staff on organizational mission and goals to help employees achieve success.
Front End Team Member
Lowes Home Improvment
08.2005 - 07.2011
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Effectively ran the cash register
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL05-2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
Timeline
Supervisor
GEICO
07.2011 - Current
Front End Team Member
Lowes Home Improvment
08.2005 - 07.2011
Bachelor of Arts - Psychology
University of South Florida
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