Byrne Skaggs

• Increased distribution center efficiency by streamlining workflows and optimizing staff scheduling.
• Managed daily operations, ensuring accuracy and timeliness of all shipments to customers.
• Implemented safety protocols for employees, resulting in fewer accidents and improved overall safety record.
• Mentored team members, leading to increased productivity and job satisfaction among staff.
• Consistently met or exceeded key performance indicators through effective resource allocation and process improvement initiatives.
• Conducted regular audits of inventory, identifying discrepancies and implementing corrective actions as needed.
• Established cross-training programs for employees, fostering a flexible workforce able to adapt to changing business needs quickly.

• Implemented Lean strategy of Continuous Improvement
• Encouraged team members to offer ideas to improve their work process/environment
• Enhanced customer satisfaction by implementing innovative strategies in customer experience management.
• Led a team of customer service representatives, ensuring efficient resolution of client issues and inquiries.
• Trained and lead up to 4 field technicians that provided service in client's homes and 3 in house technicians.
• Collaborated with cross-functional teams to identify and address key areas of improvement in the customer experience.
• Offered direction and provided feedback for improvement to motivate team members.

• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.

• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Responsible for routing and contacting 11-15 customers for scheduled service calls.

Responsible for routing and delivering to client's homes.