Byron Abayay
Chicago,IL
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Raising Cane's Restaurants
08.2023 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Crew Member
Raising Cane's Restaurants
01.2022 - 08.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Barista
Starbucks
03.2023 - 06.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Crew Member
Tropical Smoothie Cafe
01.2023 - 04.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Cook
Halsted Street Deli
01.2021 - 01.2022
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Achieved cost efficiency by implementing effective budgeting and resource allocation strategies in the kitchen.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained food safety and sanitation standards.
Crew Member
Angelo Caputo's Fresh Market
12.2020 - 01.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Working in online shopping and completing groceries that customers requested.
- Working in grocery section helping customers while facing and restocking products.
- Worked in meat section packaging meats for public and taking any orders customers request.
Education
No Degree - Kinesiology
Calumet College of St. Joseph
Whiting, INNo Degree - Kinesiology
Oakton Community College
Des Plaines, ILHigh School Diploma -
Taft High School
Chicago, IL06.2020
Skills
- Customer Engagement
- Menu Development
- Operations Management
- Staff Management
- Recruitment
- Passion for Customer Satisfaction
- Shift Management
- Customer-Oriented
- Food Service Background
- Order Delivery Practices
- Point of Sale (POS) System Operation
- Inventory Control and Record Keeping
- Trained in Performance and Wage Reviews
- Pre-Shift Walk-Through
- Kitchen Equipment Operation and Maintenance
- Staff Training
- Financial Management
- Customer Service
- Money Handling
- Purchasing
- ServSafe Food Manager
- ServeSafe Manager
- Managing Deliveries
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Raising Cane's Restaurants
08.2023 - 12.2023
Barista
Starbucks
03.2023 - 06.2023
Crew Member
Tropical Smoothie Cafe
01.2023 - 04.2023
Crew Member
Raising Cane's Restaurants
01.2022 - 08.2023
Cook
Halsted Street Deli
01.2021 - 01.2022
Crew Member
Angelo Caputo's Fresh Market
12.2020 - 01.2021
No Degree - Kinesiology
Calumet College of St. Joseph
No Degree - Kinesiology
Oakton Community College
High School Diploma -
Taft High School
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