Summary
Overview
Work History
Education
Skills
Timeline
Generic

Byron Ashcraft

Murrary

Summary

Accomplished professional with several years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support.

Overview

9
9
years of professional experience

Work History

Help Desk Analyst 2

Ensign Services
Midvale
07.2024 - Current
  • Resolved hardware and software problems through systematic troubleshooting.
  • Developed and implemented effective solutions for complex technical issues.
  • Delivered friendly, approachable service to enhance user experience.

ESL Teacher

Freelancer
Vietnam
05.2022 - 05.2024

Help Desk Specialist

PCF
Lehi
01.2022 - 04.2022
  • Resolved customer issues promptly, enhancing overall satisfaction.
  • Documented effective problem resolution strategies for future reference.
  • Onboarded new hires, facilitating smooth integration into the team.

Technical Support Technician

Global Payments
Lindon
07.2020 - 04.2021
  • Researched and implemented solutions addressing all stakeholder concerns.
  • Resolved end user issues, restoring functionality and improving user satisfaction.
  • Provided technical assistance to clients using payment processing systems.
  • Diagnosed software and hardware issues for efficient problem resolution.
  • Trained staff on new system features and best practices.

Customer Support Representative

ProPay
Lehi
07.2017 - 11.2019
  • Troubleshot complex issues, enhancing customer satisfaction and loyalty.
  • Resolved challenging customer conflicts, improving overall customer relationships.

Education

BS - Information Technology

Utah Valley University
Orem
12.2021

Information Technology Program Certification -

Mountainland Applied Technical College
Lehi
05.2017

Skills

  • Troubleshooting expertise
  • Software diagnostics
  • System configuration
  • Investigative skills
  • Effective communication
  • Problem-solving ability

Timeline

Help Desk Analyst 2

Ensign Services
07.2024 - Current

ESL Teacher

Freelancer
05.2022 - 05.2024

Help Desk Specialist

PCF
01.2022 - 04.2022

Technical Support Technician

Global Payments
07.2020 - 04.2021

Customer Support Representative

ProPay
07.2017 - 11.2019

BS - Information Technology

Utah Valley University

Information Technology Program Certification -

Mountainland Applied Technical College
Byron Ashcraft