Byron Aviles
Stratford,USA
Summary
Dynamic healthcare professional with a robust background in pharmacy and patient services at Shields Health Solutions. Proven track record in enhancing medication adherence and patient satisfaction through effective communication and team collaboration. Skilled in operational excellence and employee management, driving growth and efficiency in high-volume environments.
Overview
21
21
years of professional experience
Work History
Manager of patient services
Shields Health Solutions
Hartford, Connecticut
04.2023 - Current
- Led team of pharmacy liaisons, enhancing medication adherence and patient satisfaction.
- Established performance expectations and delivered feedback to improve patient outcomes.
- Identified process improvements to drive growth and increase efficiency in clinic operations.
- Coached and developed specialty liaisons, enhancing professional growth and team cohesion.
- Built strong relationships with health system partners, effectively communicating Shields' value.
- Facilitated communication among team members and clinic leaders to strengthen collaboration.
- Ensured operational excellence by managing performance and coordinating coverage to meet targets.
Inpatient Pharmacy Technician
Yale New Haven Health
Bridgeport, CT
06.2016 - Current
- Communicated effectively with pharmacists, nurses, staff members, and physicians to ensure medication accuracy.
- Pre-packed and compounded medications to ensure timely availability for patient care.
- Operate carousel machine using Pharmogistics software for filling first doses and stat medications.
- Generated Pyxis reports for daily assignments, streamlining medication management.
- Delivered medications to Pyxis machines throughout hospital and clinics, maintaining accurate inventory levels.
- Prepared trays for code carts utilizing Kitcheck program and machinery.
- Replenished anesthesia trays, checking for expired and unused medications regularly.
- Utilized EPIC system to verify patient locations and monitor active or discontinued medications.
Regional Oncology Pharmacy Liaison
Shields Health Solutions
Hartford, Connecticut
11.2020 - 04.2023
- Expanded Oncology specialty program within Hartford HealthCare system.
- Processed prior authorizations and appeals for specialty medications, ensuring timely access to critical treatments.
- Conducted therapy and medication adherence check-ups for patients.
- Collaborated with hospital clinicians to serve patients in-person and via phone.
- Communicated patient medication issues to physicians and pharmacists promptly.
- Educated prospective pharmacy patients on hospital services and care enhancements, improving patient understanding and engagement.
- Addressed operational challenges in clinic workflows, enhancing service delivery and maintaining quality standards.
- Facilitated new hire integration to enhance team performance. during clinic launches and transitions.
Oncology Pharmacy Liaison
Shields Health Solutions
Hartford, CT
05.2019 - 11.2020
- Expanded oncology specialty program at Hartford Hospital Oncology clinics to improve patient access to treatment options.
- Facilitated prior authorizations, copay assistance, and foundation support for clinic patients to ensure seamless medication access.
- Communicated with physicians, nurses, and pharmacy regarding specialty medications.
- Conducted therapy and medication adherence check-ups to ensure patient compliance.
- Reported patient concerns to clinical pharmacist and physicians, enabling timely interventions and enhancing patient care.
- Triaged patient pharmacy issues to providers and pharmacists for effective resolution.
- Investigated pharmacy benefits and processed prescription claims for patients.
- Resolved operational challenges to enhance service delivery and team performance. to enhance productivity, quality, and customer service standards.
Oncology Pharmacy Technician
Yale New Haven Health
Fairfield, CT
01.2018 - 05.2019
- Executed mathematical calculations and drug product manipulation, dilution, or compounding to prepare and label unit dose oral solids/liquids/injectables in compliance with policy and regulatory standards.
- Managed, triaged, and followed up on inquiries promptly and professionally to ensure accurate and safe medication delivery.
- Maintained comprehensive records for all compounding, packaging, and controlled substances distribution.
- Document manufactured medications, controlled substance movement, and packaged investigational drugs following departmental policy.
- Respond to Nursing, Provider, and Ancillary Staff inquiries via telephone, in-person, or electronically.
- Demonstrate ability to independently troubleshoot various technology issues and assist in resolution.
Inpatient Pharmacy Technician
Yale New Haven Health
New Haven, CT
02.2013 - 02.2018
- Managed daily pharmacy operations under pharmacist supervision, ensuring compliance with protocols, federal guidelines, and hospital policies.
- Assist pharmacist with preparing prescription orders and verifying prescription information and dosage for In and Outpatients within the Yale Health Network.
- Delivered medications to appropriate departments promptly, supporting timely patient care.
- Provide quality customer service to patients and healthcare providers.
- Assisted in replenishing medications and preparing IV admixture for anesthesia, contributing to efficient medication management.
- Assisted with maintaining accurate inventory levels in the pharmacy.
- Assisted with the training of pharmacy technicians.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Westport, CT
12.2004 - 02.2013
- Assisted pharmacist in preparing and verifying prescription information to ensure accuracy and compliance.
- Initiate medication prior authorizations.
- Input prescriptions into intercom plus software.
- Notified medical offices of patient refill requests to facilitate timely medication access.
- Provide quality customer service.
- Adhered to Walgreens standard operating procedures (SOPs) to maintain operational consistency and safety.
- Assisted with the training of pharmacy cashiers and pharmacy technicians.
- Assisted with cashier duties and answering phones.
Education
License Massage Therapist -
Connecticut Center for Massage Therapy
Westport, CT01.2014
20 credits toward associates -
Housatonic Community College
Bridgeport, CT01.2006
High School Diploma -
Stratford High School
Stratford, CT01.2004
Skills
- Employee management experience
- Pharmacy and healthcare background
- Results-oriented accountability
- High-quality service focus
- High-volume operations experience
- Pharmacological terminology expertise
- Retail proficiency
- Customer service excellence
- Effective communication skills
- Organizational skills
- Team collaboration
- Microsoft Office proficiency
Languages
Spanish
Professional
Timeline
Manager of patient services
Shields Health Solutions
04.2023 - Current
Regional Oncology Pharmacy Liaison
Shields Health Solutions
11.2020 - 04.2023
Oncology Pharmacy Liaison
Shields Health Solutions
05.2019 - 11.2020
Oncology Pharmacy Technician
Yale New Haven Health
01.2018 - 05.2019
Inpatient Pharmacy Technician
Yale New Haven Health
06.2016 - Current
Inpatient Pharmacy Technician
Yale New Haven Health
02.2013 - 02.2018
Senior Certified Pharmacy Technician
Walgreens Pharmacy
12.2004 - 02.2013
License Massage Therapist -
Connecticut Center for Massage Therapy
20 credits toward associates -
Housatonic Community College
High School Diploma -
Stratford High School