Byron Brophy
Birmingham,AL
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Bartender
Area 41 Pizza
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Shift Leader
Defy
07.2022 - 08.2023
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
Server Manager
Heat Pizza Bar
09.2019 - 05.2022
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored server performance and provided feedback to enhance server delivery.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Maximized quality assurance by completing frequent line checks.
Kitchen Worker
Chick-fil-A
08.2018 - 08.2019
- Monitored inventory deliveries to minimize product losses and prep for service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Server
Steak N Shake
02.2016 - 04.2017
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Business
Shelton State Community College
Tuscaloosa, ALSkills
- Sales Expertise
- Staff Training
- Team Leadership
- Cash Handling
- Client Service
- Staff Supervision
- Inventory Counts
- Complaint Resolution
- Restaurant Operation
- Guest Satisfaction
- Hospitality Service
Timeline
Bartender
Area 41 Pizza
04.2023 - Current
Shift Leader
Defy
07.2022 - 08.2023
Server Manager
Heat Pizza Bar
09.2019 - 05.2022
Kitchen Worker
Chick-fil-A
08.2018 - 08.2019
Server
Steak N Shake
02.2016 - 04.2017
Business
Shelton State Community College
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