Byron Buckley

• Conducted regular vehicle inspections in order to maintain optimal performance on equipment , tools, supplies, while taking any/all necessary measures to prevent breakdowns or delays from occuring while on the job site in a customers dwelling or place of business.
• Helped train new Driver Sales Representatives on company policies, sales techniques, and route management to ensure their success in the role.
• Promoted a safe working environment by strictly adhering to all safety guidelines, expeditiously reporting any current or potential hazards or incidents promptly before the opportunity for escalations occurs .
• Managed cash transactions accurately, balancing daily deposits, receipts, and expenses for proper financial reporting.
• Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
• Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
• Increased sales opportunities by establishing rapport with customers and providing exceptional service inside customer homes and businesses.
• Contributed to a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
• Maintained up-to-date knowledge of products and services to address customer inquiries
• Completed daily pre- and post-trip vehicle inspections.
• Assisted with sorting and organizing stockroom items.
• Stocked shelves and loaded orders to prepare deliveries.
• Maintained records of sales and customer information to support accuracy.
• Operated delivery vehicles safely and efficiently.
• Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
• Completed job reports and logs immediately following service calls.
• Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Processed customer payments and kept accurate financial records.
• Mentored junior technicians in maintenance, repair, and reporting duties.
• Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
• Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
• Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
• Tested systems, noting issues and completing preventive maintenance.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Worked with diverse types of weather and ground conditions.
• Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
• Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
• Suggested specialized fixtures, test equipment and procedures for failure analysis.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

The Newdell Company

Jr. Sales

Interact with both customers and vendors to complete sales orders.

Provide technical sales support and product consulting to customers.

10/2012-06/2016

Directly support business development efforts to cultivate and grow customer base.

Support efforts to exceed sales goals, increase market share and improve customer satisfaction. Responsible for entire order process, including order creation through delivery paperwork. Maintaining organized records.

Sales Assistant

Direct all sales calls/leads to appropriate members of sales team. Perform all data entry for new and modified orders as they are received from the Sales Team.

Duties to include providing Sales Order Acknowledgments to customers, creating Purchase orders to vendors, creating Mod Sheets to Production, RMA's on returned material, and filing any NDE Reports received from vendors in the Customer's Sales order.

Expeditor

Coordinate/Expedite the flow of work and materials within or between all departments of SMITH Valves according to the production schedule. Duties include reviewing the distribution of work orders to production, conferring with department supervisors to determine progress of work and expected completion dates. Compiling reports on progress of work, inventory levels, and corresponding with customers on any production problems or possible delays on promised order completion dates

DHL Express USA, Inc.

Cash Controller

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10/2008-6/2012

Responsible for application of all incoming payments, billing corrections, NSF's, Lockbox items, and reconciliation of all assigned PIA Station Cash Accounts (Domestic/International) that reside in SAP/AR.

QC incoming station mail to ensure compliance for transport and processing of all cash sales including air bills, payments, check and cash logs.

Provide weekly reports to all assigned Stations for open AR and UAC on account.

Assist the UAC and Billing groups with the identification of all uncollected air bills and unidentified payments on Cash Accounts.

Identify misapplied payments and perform necessary GL adjustments and reversals.

Contact stations to provide backup for payments and air bills not reconciled in SAP A/R Cash Accounts.

RDI Processor

Process High Volume Customers incoming checks, ACH, Wires, Credit Cards and Direct Debits. Reconcile and balance customer payments with remittance information from EDI files.

Access Customer database to obtain proper channel of customer contact including in-House Mailbox, Customer Website, Fax, and Collectors.

Manage daily inventory of Checks, ACH, and Wires.

Ensure payment remittance processed is offset by in-transit payment write-off

Responsible for individual UAC inventory and proper reconciliation of all items processed and balanced daily to $0.00.

Processed Debit transactions from pre-authorized customers using the Banks Direct website. Initiate setup and maintenance of new customer portfolios.

Re-classed G/L's for all credit card transactions processed through RDIS.

System balancing of RDIS and Image Vision to ARCS.

Aegis Mortgage Corp

Investor Services

Cashiering Analyst

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10/2003-9/2008

Processed all Reversal requests (including Loan Modifications) for Investor services including Loan Transfer Department, Collections, LRC, Investor Accounting and Reporting. Changes included Interest type, investor type, Soldiers and Sailors Act, Arm and Escrow reviews as well as corrections for manual errors, Loan Boarding and Quality Control.

Processed payments for Servicing Division including Western Union, Money Gram, ARC, Lockbox and customer checks received in-house.

Processed all payoff including checks and wires in Loan Servicing Division.

Served as back-up for charge off processing for RE, Short Sales and Redemptions.

Processed fees and expense payments for regular and default loans using manual checks or funds in suspense accounts.

Completed daily deposit for all funds posted.

Logged and compiled daily counts of all correspondences delivered by mail to investor services (USPS Express Mail, DHL, Fedex, Lonestar, UPS, and inter-company).

Worked as a lead in the department to assist in other duties such as training new employees on proper procedures for payment processes and reversal requests.