Microsoft Word, Excel, and QuickBooks
Byron Carr
Management
Orlando,Florida
Summary
U.S. Veteran and engaging Customer Service Representative with over 16 years of experience in the retail and restaurant industries. Skilled in handling customer inquiries, processing returns, and resolving complaints. Possesses strong knowledge of POS systems, inventory management, employee training, and Human Resources. Seeking a role to leverage extensive experience in driving exceptional customer service and ensuring customer satisfaction.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Martin’s Restaurant
Canton, GA
01.2021 - 07.2023
- Recruited, hired, trained, and coached over 20 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.
- Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.
- Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Operations Manager
Cactus Fuel/Cactus Tank
06.2012 - 09.2013
- Managed safe and efficient daily fuel transport between fuel drivers, fuel refineries and customers.
- Planned and implemented timely designated routes for efficient deliveries.
- Maintained accurate records and logs complying with all relevant safety regulations and procedures.
- Professionally interacted with and anticipated needs for established customer base and increased sales over 22%.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Bealls Department Store
01.2005 - 10.2007
- Oversaw daily store operations, ensuring smooth and efficient execution of all tasks including scheduling, payroll, inventory control and financial reports.
- Hired, trained, motivated, and evaluated staff of over 50 employees, fostering a positive and productive work environment.
- Consistently exceed monthly sales goals by a minimum of 10% by training staff on upselling techniques and by adhering to strict guidelines for inventory control and loss prevention policies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Office Manager
Circle M Welding
06.2002 - 09.2004
- Successfully managed daily scheduling, appointments, meetings and payroll for 25+ employees.
- Efficient in utilizing QuickBooks software for project requisitioning, work/purchase orders, federal taxes, worker’s comp and consolidating company A/R and A/P.
- Maintained accurate records and logs complying with all relevant safety regulations and procedures.
- Professionally served as a central point and liaison between company and clients.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Store Manager
Frank's Nursery and Crafts
Morton Grove, Illinois
02.1989 - 05.2000
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted in recruiting, hiring and training of team members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High school graduate -
denver city high school
Denver city, TexasSkills
- Accounting & Budgeting
- POS systems Proficiency
- Inventory control
- Interpersonal & Communications Skills
- Task and Deadline Management
- Self-motivated leader and team player
- Food and beverage knowledge
- Opening and closing procedures
- Kitchen equipment operation and maintenance
- Workflow planning
- Scheduling
- Recruitment
- Safe food handling
Certification
- Food Handler's Certification
Timeline
Assistant Restaurant Manager
Martin’s Restaurant
01.2021 - 07.2023
Operations Manager
Cactus Fuel/Cactus Tank
06.2012 - 09.2013
Store Manager
Bealls Department Store
01.2005 - 10.2007
Office Manager
Circle M Welding
06.2002 - 09.2004
Store Manager
Frank's Nursery and Crafts
02.1989 - 05.2000
High school graduate -
denver city high school
Accomplishments
- Supervised team of 25+ staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteSoftware
Websites
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
Traveling
Outdoor Activities
Meeting new people
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Affiliations
- LGBTQ+
- Mental Health Advocate
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