Byron Cerre

Work History

Astor Crowne Plaza

01.2024 - Current

Improved operational efficiency by streamlining processes and implementing innovative solutions.
Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.

Astor Crowne Plaza

12.2021 - Current

Gained strong leadership skills by managing projects from start to finish.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Developed strong organizational and communication skills through coursework and volunteer activities.
Proven ability to develop and implement creative solutions to complex problems.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated strong organizational and time management skills while managing multiple projects.
Adaptable and proficient in learning new concepts quickly and efficiently.

Westin New Orleans

01.2017 - Current

Supervised and mentored kitchen and serving staff.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
Implemented successful strategies to increase customer satisfaction.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
Created and managed accurate occupancy forecasts and budgets.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

Couvant Restaurant

08.2018 - 03.2020

Processed customer payments to accurately record transactions.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Organized banquet storage and surrounding areas to facilitate access to products and materials.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.

Brennan's Restaurant

01.2012 - 12.2016

Assisted customers in selecting menu items, answering questions and providing general information.
Delegated tasks to staff members to maximize production under tight deadlines.
Provided exceptional service to guests by immediately addressing needs and requests.
Oversaw timeliness and quality of food delivery at high-volume events.
Processed customer payments to accurately record transactions.
Served meals to customers according to established guidelines.
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Organized banquet storage and surrounding areas to facilitate access to products and materials.

Orleans Cafe

01.2008 - 03.2013

Maximized quality assurance by completing frequent line checks.
Carefully interviewed, selected, trained, and supervised staff.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Developed unique events and special promotions to drive sales.
Motivated staff to perform at peak efficiency and quality.