Byron Colston
Denton,TX
Summary
A dynamic leader with a proven track record at R & R Ranch and Cattle Co., adept in operations management and cross-functional team coordination. Spearheaded corporate restructuring and technology overhauls, significantly enhancing operational efficiency. Excelled in staff training and development, fostering a culture of continuous improvement and achieving notable increases in sales and customer satisfaction.
Personable and results-driven professional with proven track record of leading teams and driving operational excellence. Solid understanding of strategic planning and business development, coupled with expertise in project management and financial analysis. Dedicated to optimizing processes and achieving significant business growth.
Overview
37
37
years of professional experience
Work History
Manager Director
R & R Ranch and Cattle Co.
03.2010 - Current
- Onboarded new employees with training and new hire documentation.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Spearheaded corporate restructuring efforts, leading to improved organizational effectiveness and streamlined operations.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Implemented targeted marketing campaigns to increase brand awareness and customer acquisition rates.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Co Manager
Loves Travel Stop
04.2001 - 07.2010
- Approved regular payroll submissions for employees.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Support Manager
Walmart
09.1998 - 07.2001
- Created, prepared, and delivered reports to various departments.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced response time to customer inquiries, streamlining communication channels and workflow processes.
- Leveraged CRM tools to maintain detailed records of customer interactions, improving follow-up and resolution processes.
Ranch Hand
Mike Hughes Quater Horses
02.1988 - 11.1997
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Assisted laborers by loading and unloading heavy machinery and equipment.
- Performed repairs and preventive maintenance on equipment and property.
- Herded livestock using horses or ranch ATVs.
- Repaired equipment and animal living spaces.
- Enhanced ranch safety with regular maintenance of fences and equipment.
- Worked with ranch hands to clean stables and riding areas.
Education
Bachelor of Science - Equestrian Science
Post University
Waterbury, CT05-2026
Skills
- Cross-functional team coordination
- Operations management
- Staff training and development
- Organizational development
- Customer relationship management (CRM)
Timeline
Manager Director
R & R Ranch and Cattle Co.
03.2010 - Current
Co Manager
Loves Travel Stop
04.2001 - 07.2010
Support Manager
Walmart
09.1998 - 07.2001
Ranch Hand
Mike Hughes Quater Horses
02.1988 - 11.1997
Bachelor of Science - Equestrian Science
Post University
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