Byron Cristales

• Ensured safe transportation of packages with careful handling and secure storage methods.
• Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
• Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
• Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

Supervisor - Mario C. (310) 691-4633

• Oversee the day to day apartment operations of rent collection, tenant leasing, maintain building grounds etc.
• Completed and served all notices. Inform Landlords of late rents, post late rent notices, serve rent increases, serve termination notices etc.
• Coordinated with staff and outside vendors
• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
• Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
• Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
• Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
• Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Oversaw management of 99 units while providing general service to tenants.
• Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
• Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
• Completed final move-out walk-throughs with tenants to identify required repairs.

Manager - Patrica Campa (747) 444-7261

• Receive referrals and obtain all necessary patient information to establish and coordinate the workers compensation process
• Effectively communicated with patients and partners using various forms of communication
• Consistently exceeding performance in production, quality, average handling time and calls per hour
• Researching and resolving complex issues while updating partners and/or patients
• Data entry and creating reports; proficient with Google Docs, Excel, Microsoft Word, and many other platforms
• Ordering office supplies, scheduling employees, coaching and training of new associates
• Developed comprehensive training programs for new employees, resulting in quicker onboarding times and improved overall performance.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Adolfo Garcia - (818) 310-7081

• Utilized strong problem-solving skills to address unforeseen issues during construction, minimizing delays and additional costs.
• Helped project managers develop work schedules for overall projects and individual stages.
• Monitored materials inventory and requested items for restocking for each job.
• Recognized and reported potential project challenges and assisted with solutions.
• Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
• Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.

Supervisor - Suzanne Davis - (888) 848-6825

• Made partnerships with businesses to offer our services; POS systems
• Built long lasting relationships by providing excellent customer service
• Handled superior accounts and assisted partners by managing and organizing a high level of productivity through the effective use of all available resources including database systems and query reports.
• Responsible for new sales goals daily while maintaining existing accounts
• Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
• Collaborated with colleagues and support staff to maximize team efficiency.
• Renegotiated pricing, contracts and working through advanced statements and profitability analysis.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.