Byron Diaz
Houston,TX
Summary
Detail-oriented and dependable retail professional with several years of experience in customer service, front-end operations, merchandising, and overnight stocking. Proven ability to work efficiently in fast-paced environments, follow supervisory direction, and communicate clearly with team members to ensure smooth operations. Currently pursuing an Associate of Applied Science in Surgical Technology, bringing strong discipline, teamwork, and attention to detail.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work History
Store Front Cashier
HEB Grocery Store
Houston, TX
03.2021 - Current
- Operated POS systems to process cash, card, check, gift card, and coupon transactions accurately.
- Managed and monitored self-checkout stations to ensure efficient transaction flow and reduced wait times.
- Assisted customers with self-checkout technology to promote a fast, smooth checkout experience.
- Maintained a clean, organized front-end workspace and replenished register supplies as needed.
- Identified customer needs and recommended appropriate products to support store sales goals.
- Supported opening, closing, and shift transitions to maintain efficient front-end operations.
- Collaborated with team members to ensure consistent service during peak business hours.
Overnight Drugstore Stocker
HEB Grocery Store
Houston, TX
09.2024 - 03.2025
- Received and processed overnight drugstore department shipments with accuracy and efficiency.
- Stocked merchandise to designated shelf locations while meeting nightly productivity standards.
- Executed assigned priorities and followed operational direction from department leadership.
- Communicated supervisor instructions and updates to the secondary partner to maintain workflow alignment.
- Maintained organized stockroom and sales floor areas to support inventory accuracy and store standards.
Front of House Team Lead
Chick-fil-A
Houston, Texas
02.2019 - 03.2021
- Delivered high-quality customer service by anticipating guest needs and offering menu recommendations.
- Boosted customer satisfaction by quickly addressing and resolving food or service concerns.
- Accurately entered customized orders into POS system while maintaining order accuracy.
- Processed payments efficiently while maintaining a friendly and professional demeanor.
- Prepared and packaged food items for dine-in and carry-out orders.
- Worked collaboratively with team members and welcomed coaching from management.
- Maintained cleanliness and organization of front-of-house service areas.
Education
Associate Applied Science - Natural Sciences
San Jacinto College
Pasadena, Texas, TX 08.2022 - 01.2026
DeBakey High School For Health Professions
Houston, TXSkills
- POS System Operation
- Customer Assistance
- Payment Processing
- Product Merchandising
- Opening & Closing Procedures
- Staff Training & Motivation
- Effective Customer Upselling & Recommendations
- Time Management & Efficiency
- Team Communication & Leadership Support
- Self-Checkout Operations
- Front-End Operations
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Overnight Drugstore Stocker
HEB Grocery Store
09.2024 - 03.2025
Associate Applied Science - Natural Sciences
San Jacinto College
08.2022 - 01.2026
Store Front Cashier
HEB Grocery Store
03.2021 - Current
Front of House Team Lead
Chick-fil-A
02.2019 - 03.2021
DeBakey High School For Health Professions