Byron Doss
EPOXY PRO
Arlington,Texas
Summary
Dynamic customer service manager experienced in leading teams to drive client satisfaction. Proficient in operational efficiency and staff training, resulting in improved service delivery and issue resolution.
1
Language
3
Years of experience
Work History
Surface Grinder
2 Years 10 Months- operated grinding machines to achieve precise specifications and high-quality finishes.
- Conducted routine maintenance on grinding equipment to ensure optimal performance and reliability.
- Collaborated with team members to streamline production processes and reduce downtime.
- Monitored material quality and adjusted settings to maintain consistency throughout production runs.
Customer Service Manager
1 Year 2 Months- Led customer service team to enhance client satisfaction through effective communication strategies.
- Developed and implemented training programs to improve staff performance and service quality.
- Streamlined operational processes, resulting in increased efficiency in issue resolution and support.
- Managed customer feedback systems to identify trends and inform service improvements.
Education
High School Diploma
Skills
Time management
Attention to detail
Teamwork
Problem-solving
Multitasking
Reliability
Excellent communication
Organizational skills
Effective communication
Self motivation
Goal setting
Data entry
Microsoft Word
Quick learner
Timeline
Customer Service Manager
BNK CAFE
12.2024 - 02.2026
Surface Grinder
EPOXY PRO
12.2023 - Current
LAMAR HIGH SCHOOL
High School Diploma