Byron Fisher
Roswell,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Advocate
Toyota Financial Services
04.2022 - Current
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Accessed multiple databases to investigate customer questions and concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Auto Claims Associate
State Farm
11.2019 - 04.2022
- Reviewed history records to determine benefit eligibility for services.
- Maintained comprehensive database, including enrollment data, claim submission and payment information.
- Worked closely with appraisers, rental facilities, body shops and salvage vendors.
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
Customer Service Representative
United States Postal Office
01.2019 - 10.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Assessed customer account information to determine current issues and potential solutions.
Sales Representative
Georgia Vending Services
03.2016 - 04.2018
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Education
Bachelor of Science - Business Administration
Bethune - Cookman University
Daytona Beach, FL08.
Skills
- Transactions reconciliation
- Claims review
- Documentation skills
- Regulatory compliance understanding
- Inside and outside sales
- Customer retention abilities
- Problem-solving abilities
- Call Center Operations
- Conflict mediation
- Renewal Opportunities
- Inquiry Research
- Information Updates
- Consumer Research
- Client Relationships
- High-Volume Environments
- Customer Service
- Document Review Skills
- Data Entry
- Billing and Payment
- Inbound Call Management
- Microsoft Office
- Conflict Mediation Abilities
- Customer Account Management
- Client Rapport-Building
Certification
- Licensed Property and Casualty - 2019
Languages
German
Professional Working
Timeline
Customer Advocate
Toyota Financial Services
04.2022 - Current
Auto Claims Associate
State Farm
11.2019 - 04.2022
Customer Service Representative
United States Postal Office
01.2019 - 10.2019
Sales Representative
Georgia Vending Services
03.2016 - 04.2018
Bachelor of Science - Business Administration
Bethune - Cookman University
- Licensed Property and Casualty - 2019
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