Byron Grant
Kennesaw,GA
Summary
Motivated and detail-oriented professional with experience in providing exceptional customer service tailored to HVAC clients, resolving complex technical issues, and collaborating effectively with colleagues and management. Obtained the following HVAC certifications including Type I, Type II, Type III, and a Universal certification from Lincoln College of Technology. Proven track record of adapting quickly to industry dynamics, embracing learning opportunities, and maintaining a high level of professionalism and reliability. Strong communication, problem-solving, and organizational skills with a dedication to delivering outstanding results in a customer-focused environment. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Refeer Mount Bay Worker
Morgan Truck Body
03.2024 - 05.2024
- Provided exceptional customer service tailored to HVAC clients, promptly addressing inquiries and technical concerns with expertise and professionalism.
- Collaborated effectively with HVAC technicians and management to resolve complex customer issues, share technical insights, and maintain a supportive work environment focused on HVAC service excellence.
- Adapted quickly to HVAC industry dynamics, embracing opportunities for learning and development to enhance HVAC knowledge and customer service skills.
- Safely and efficiently maneuvered equipment in tight spaces and challenging terrain, ensuring adherence to all safety protocols and regulations.
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Repaired faulty parts or components using specialized tools such as soldering irons, welding torches.
Type II Service Technician
Sunbelt Rental Climate Control
12.2022 - 07.2023
- Installed new systems according to manufacturer specifications.
- Conducted comprehensive inspections and maintenance on HVAC equipment, ensuring optimal performance and functionality for clients.
- Repaired faulty components such as motors, pumps, valves, switches.
- Responded promptly to customer service inquiries, addressing issues with HVAC systems and providing technical support to resolve issues efficiently.
- Collaborated with customers to understand their needs and recommend appropriate HVAC solutions, showcasing strong communication and problem-solving skills.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Worked closely with the customer service team to coordinate service appointments, prioritize customer requests, and ensure timely resolution of issues.
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Performed onsite repair of equipment at customer locations.
- Assisted with installation projects at both residential and commercial sites.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
Education
HVAC Certification - Type I, Type II, Type III, and Universal
Lincoln College of Technology
01.2023
Highschool Diploma -
Allatoona High School
01.2021
Skills
- Equipment Troubleshooting
- Customer Service
- Technical Support
- Power tool mastery
- OSHA Requirements
- Safety Procedures Adherence
- Flexible and Adaptable
- Electrical Systems
- HVAC Systems
- Client Relationship Management
- Diagnostics expertise
- Attention to Detail
- Professional and Courteous
- Equipment Inspection
- Troubleshooting and diagnosis
- Customer Relationship Management
- Construction management
- Hand tool knowledge
- Analytical Thinking
- Commercial construction experience
- Expertise in installations
- Troubleshooting and analysis
- Service Reports
- Maintenance and repair
- System Installation
Certification
- Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC/R) Certification - Environmental Protection Agency (EPA).
Languages
Spanish
Limited
Affiliations
- 4.2 GPA graduate at Lincoln Technical College
- Honors Society at Lincoln Technical College
- Honors Program donating and community engaged activities while in the program
Accomplishments
- National Honors Society
Timeline
Refeer Mount Bay Worker
Morgan Truck Body
03.2024 - 05.2024
Type II Service Technician
Sunbelt Rental Climate Control
12.2022 - 07.2023
- Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC/R) Certification - Environmental Protection Agency (EPA).
HVAC Certification - Type I, Type II, Type III, and Universal
Lincoln College of Technology
Highschool Diploma -
Allatoona High School
Similar Profiles
Joy Dyson-SmithJoy Dyson-Smith
Training Coordinator at Morgan Truck Body, LLCTraining Coordinator at Morgan Truck Body, LLC
Arturo GonzalezArturo Gonzalez
Roof Installer at Morgan Truck BodyRoof Installer at Morgan Truck Body
Mark BakerMark Baker
Material Handler at Morgan Truck BodyMaterial Handler at Morgan Truck Body