Byron Gray Studdard
Forest City,PA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs.
Overview
11
11
years of professional experience
Work History
CDL Truck Driver
Casella Waste Systems Inc
Lake Ariel, PA
05.2020 - Current
- Performed daily vehicle safety checks and reported any mechanical issues to supervisor.
- Operated garbage truck using safe driving techniques and adhering to traffic laws.
- Provided customer service by answering questions regarding services offered by the sanitation department.
- Complied with federal, state, local regulations pertaining to handling of hazardous material disposal.
- Separated recyclable materials from non-recyclable materials during collection process.
- Inspected trucks prior to beginning routes to verify safe operating conditions.
Business Development Representative
Toyota of Scranton Dealership
Scranton, PA
12.2015 - 10.2018
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared contracts and completed sales with new and existing clients.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Effectively built relationships with both established and potential customers.
- Built strong relationships with existing customers through ongoing communication.
- Responded quickly to inquiries from potential customers via phone or email.
Customer Service Representative
Stericycle Communication Solutions
Dunmore, PA
08.2013 - 11.2015
- Answered incoming phone calls, scheduled appointments, and responded to inquiries.
- Communicated effectively with other healthcare providers regarding patient care plans.
- Updated patient information in electronic health record system accurately and timely.
- Assisted with referrals and prepared medical records for patients.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Registered patients and scheduled appointments.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Communicated with patients with compassion while keeping medical information private.
LTO Warehouse Worker
AmeriCold Logistics
Covington Township, PA
2010 - 2013
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
Dietary Assistant
Aramark
Moosic, PA
2007 - 2009
- Assisted in the preparation of food items according to standardized recipes and menus.
- Ordered supplies for the dietary department from approved vendors.
- Answered questions regarding ingredients used in meals or dietary restrictions that needed to be followed.
- Greeted guests warmly upon arrival at the dining area and provided them with an overview of available menu items.
- Demonstrated a strong commitment to providing excellent customer service at all times.
- Treated patients and team members with dignity and respect.
Education
CDL - Class A CDL Certification
Smith And Solomon
Pittston, PA01-2019
GED -
New York State Department Of Education
Swan Lake, NY01-2007
Some College (No Degree) - Business Management
University Of Argosy
Online Skills
- Dependable and Reliable
- Strong Work Ethic
- Courteous and Polite Demeanor
- Customer-Oriented
- Types 60 WPM, Microsoft Outlook, Word, Microsoft Power Point, Microsoft Excell, Internet Applications, All versions of Windows, Antivirus Software Programs, Adobe, PDF Files, and various other computer programs ( depending on the business establishment and software applications they utilized) Able to Operate a Fax, Copy Machine, Scanner, Printer and other office Machinery
- Strong Minded and very well with Multi-tasking
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Information Security
- Problem Resolution
- Payment Processing
- Hydraulics
- GPS Navigation
- Accurate Record Keeping
- DOT Compliance
- Air Brake Certification
Timeline
CDL Truck Driver
Casella Waste Systems Inc
05.2020 - Current
Business Development Representative
Toyota of Scranton Dealership
12.2015 - 10.2018
Customer Service Representative
Stericycle Communication Solutions
08.2013 - 11.2015
LTO Warehouse Worker
AmeriCold Logistics
2010 - 2013
Dietary Assistant
Aramark
2007 - 2009
CDL - Class A CDL Certification
Smith And Solomon
GED -
New York State Department Of Education
Some College (No Degree) - Business Management
University Of Argosy
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