Summary
Overview
Work History
Education
Certification
Accomplishments
Timeline
Generic

Byron Gudiel

Westmont,IL

Summary

Certified bilingual professional with over 20 years of experience in Desktop Support, Network Administration, and IT Training. Demonstrated success in supervising technical rollouts and managing IT departments across multiple Chicago Hyatt Properties. Proficient in PCI Management, compliance, and business analysis, with expertise in Windows server management, Cisco networking, and strategic IT planning. Skilled in VMWare, SharePoint, SQL, and firewall configurations, with a strong background in SAP Business Processes and financial IT management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Director of IT

Trump International Hotel & Tower Chicago
Chicago, IL
03.2023 - 12.2023
  • In charge of optimizing technology customized for company. Tasked with finding innovative solutions to resolve pandemic issues arising from stagnant operations and absent leadership. In charge of budgetary solutions to struggling infrastructure. Responsible for mentorship and training of potential IT personnel.
  • Business Operations
  • Responsible for management of AWS and network infrastructure and programming.
  • Support all procurement systems and manage the database(s), Rooms CRM, and Cloud based systems.
  • Manage Microsoft AD and Google infrastructure.
  • Deployed new PMS solutions to resolve stagnant and latent system.
  • Implemented new MICROS Simphony POS environment.
  • Developed onboarding procedures for staff.
  • Utilized ITIL processes for strategic alignment of portfolio.
  • Manage confidential data for business operations and revenue generation.
  • Administer deployment and repair of VOIP Phones and TV systems.
  • Manage VMWare technologies and relational databases.
  • Developed the IT budget and justified expenses.
  • Managed and trained a staff of two IT Managers.
  • Managed service desk trouble tickets using Zendesk system.
  • Manage SQL database.
  • Cybersecurity, Product Implementation support, and Compliance:
  • Launched new Cyber Security standards and policies.
  • Assisted Departments with the threat system Crowdstrike, and the resolution of technical issues.
  • Managed the Guest key system Saflok, as well as the modules related to Security.
  • Proficient in Active Directory.
  • Trained 2 Assistants.

Director of IT

Hyatt Regency Chicago
Chicago, IL
12.2021 - 11.2022
  • Minimized downtime of operational systems and launched new technologies and developed the IT Department, as well as monitored all documented and undocumented issues for Hyatt’s largest hotel. Aligned the property’s portfolio with its contracted vendors with corporate strategy and policies.
  • Business Operations
  • Proven leader and manager of staff and Information Data.
  • Supported all procurement systems and managed the database(s), Rooms CRM, and Mobile Check-in app.
  • Responsible for deployment and management of Housekeeping HotSOS and REXX reporting.
  • Managed accounts for Tableau system.
  • Deployed new POS INFRASYS and upgraded it.
  • Implemented Shift 4 Credit Card system readers.
  • Managed “Service Now” Dashboards and ticket system.
  • Supervised staff on management of onboarding and offboarding associates.
  • Developed onboarding procedures for staff.
  • Utilized ITIL processes for strategic alignment of portfolio.
  • Implemented data analysis with Power BI.
  • Managed SQL Server and database
  • Managed confidential data for business operations and revenue generation.
  • Managed IT budget.
  • Managed and trained a staff of two IT Managers.
  • Cybersecurity, Product Implementation support, and Compliance:
  • Launched new Cyber Security standards and policies.
  • Assisted Departments with the threat system Crowdstrike, and the resolution of technical issues.
  • Managed the annual PCI Compliance Audit and resolved all compliance issues on every node in network
  • Conducted quarterly self-compliance audits on various systems and credit card hardware.
  • Managed the Guest key system Saflok, as well as the guest key kiosks check in system.
  • Implemented Airwatch and subsequently Intune MDM for all phones and iPads.
  • Proficient in Active Directory and Azure.

Director of IT

Chicago Athletic Association
Chicago, IL
04.2021 - 11.2022
  • Assisted property while still working at O’Hare. Directed the IT Department to align with corporate strategy and acquired best in class technology to support ERP system as well as SQL integration, installation, and management. Also tasked with data acquisition, reporting and cyber security, moving away from Franchise technologies to Hyatt Managed compliance. Covered this property at same time as Hyatt Regency O’Hare.
  • Business Operations
  • Migrated property from a former Two Roads Franchise to a Hyatt Managed Property.
  • Supported Toast and Simphony POS systems.
  • Supported all network infrastructure.
  • Participated in Corporate Beta Projects to test out new systems.
  • Upgraded and managed POS, Oracle Simphony.
  • Implemented cybersecurity policies and procedures and threat assessment.
  • Installed and managed all computers, network, and telecom infrastructure and associated interface.
  • Managed “Service Now” Dashboards and ticket system.

Director of IT

Hyatt Regency O’Hare
O’Hare, IL
09.2013 - 11.2022
  • Recruited to drive technology improvements for this convention hotel, as well as align operational business practices with corporate strategies and policies. Introduced new technologies and initiatives.
  • Business Operations
  • Supported Hyatt Systems and third-party technologies.
  • Responsible for deployment and management of Housekeeping HotSOS and REXX reporting system.
  • Managed accounts for Tableau system.
  • Deployed new Oracle MICROS Symphony and upgrades.
  • Implemented Merchant Link Credit Card system readers.
  • Assisted Hyatt Corporate by mentoring and training Hyatt Service Desk Agents.
  • Managed Service Now Dashboards and ticket system.
  • Beta tested new technologies.
  • Deployed SCCM and managed technical troubleshooting.
  • Managed Citrix deployment and maintained and audited user accounts.
  • Deployed Office365 technologies.
  • Managed SQL server and database.
  • Responsible for annual IT budget.
  • Managed and trained a staff of two IT Managers.
  • Cybersecurity, Product Implementation support, and Compliance:
  • Successfully performed disaster recover after two Ransomware attacks.
  • Managed the annual PCI Compliance Audit and resolved all compliance issues on every node in network.
  • Conducted quarterly self-compliance audits and audited credit card hardware.
  • Managed the Guest key system by Assa Abloy VisiOnline.
  • Implemented Airwatch MDM for all mobile devices.

Director of IT

The Hyatt Lodge Oak Brook
Oak Brook, IL
07.2018 - 10.2020
  • Assisted property while still at O’Hare. Supported property due to loss of IT Manager and re-aligned it to Corporate Policies, as well as Managed new corporate initiatives. Covered hotel at the same times Hyatt Regency O’Hare.
  • Business Operations
  • Managed network infrastructure of two buildings.
  • Took ownership of abandoned surveillance system.
  • Implemented new POS, Shiji’s INFRASYS.
  • Enforced cybersecurity policies and procedures and threat assessment.
  • Installed and managed all computers, network, and telecom infrastructure and associated interfaces.
  • Managed SQL database.
  • Upgraded systems for optimization.
  • Deployed new technologies including Unix servers.
  • Repaired fiber runs from one building to next.
  • Managed IT budget.
  • Managed and trained a staff of two IT Managers.
  • Managed Service Now.

IT Manager

Park Hyatt Chicago
Chicago, IL
03.2003 - 09.2013
  • Optimized infrastructure and systems to match the high level of Luxury service as set by Hyatt’s premiere luxury Flagship Hotel.
  • Business Operations
  • Deployed new PMS – Oracle’s OPERA.
  • Participated in 7th floor renovation to make sure cabling and connectivity were functional in outlets NoMI and the Spa.
  • Customized Guest Wi-Fi system.
  • Installed and managed all computers, network, and telecom infrastructure and associated interfaces.
  • Migrated tape-based backup to cloud-based system.
  • Migrated tape-based Surveillance system to disk.

Education

Bachelor of Science - Information Technology

DeVry University
Addison, IL, USA
01.2003

Bachelor of Arts - English and American Literature Concentration

Lewis University
Romeoville, IL, USA
01.1992

Certification

  • CCNA Certification (In Progress)
  • CompTIA A+ 2023
  • MCSE 2018

Accomplishments

  • Manager of the year 2007
  • Certified as a Hyatt Trainer

Timeline

Director of IT

Trump International Hotel & Tower Chicago
03.2023 - 12.2023

Director of IT

Hyatt Regency Chicago
12.2021 - 11.2022

Director of IT

Chicago Athletic Association
04.2021 - 11.2022

Director of IT

The Hyatt Lodge Oak Brook
07.2018 - 10.2020

Director of IT

Hyatt Regency O’Hare
09.2013 - 11.2022

IT Manager

Park Hyatt Chicago
03.2003 - 09.2013

Bachelor of Science - Information Technology

DeVry University

Bachelor of Arts - English and American Literature Concentration

Lewis University

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Byron Gudiel