Hi, I’m
Byron Hayter
Houston,TX
Price is what you pay. Value is what you get.
Warren Buffett
Summary
Results-focused Automotive Sales Consultant, skilled at selling vehicles of all types to customers from all backgrounds. Proficient in leveraging current market, customer, and social media trends to capitalize on sales opportunities. Persuasive communicator, creative problem-solver, and adaptable to new industries. Seeking an executive or managerial role in Automotive Sales or IT Sales. Accomplished Sales Executive with 10 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships. Dynamic Sales Executive with 10 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Goal-oriented Sales Executive with 10 years of experience in internet phone sales. Proven leader with excellent salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing audiences to optimize sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
years of professional experience
1
Certification
Work History
Shift Technologies LLC
E-Commerce Auto Sales Executive
04.2021 - 06.2023
Job overview
- Personally responsible for approximately $4.8 million in sales within a 24-month period.
- Responded to customer inquiries via telephone and email.
- Greeted customers upon arrival at the dealership and engaged in conversation to uncover specific purchasing needs and budgets.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Performed inspection and prepared pre-owned cars before releasing them to inventory.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Investigated and resolved customer grievances and escalated issues needing further investigation to the appropriate department or management.
- Completed registration paperwork and sales documentation.
- (Recently laid off due to budget cuts)
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Senior Life Insurance
Insurance Form Quality Analyst
04.2018 - 04.2021
Job overview
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Administered internal quality audits and assessed results to inform corrective action measures.
- Analyzed quality and performance data to support operational decision-making.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Defined and implemented quality initiatives to reduce risk.
Texas Direct Auto/Vroom
Internet Sales Representative
01.2008 - 02.2018
Job overview
- Responsible for selling 40+ cars per month.
- Managed sales process from start to finish Including sales Price, deposit, make ready, pre & post finance, and shipping customer acquisitions.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Uploaded digital media to online storefronts, auction sites, or other shopping Web sites for advertising purposes.
- Monitored trends in online retail to identify new opportunities for growth.
- Managed financial tracking, inventory coordination, and social media marketing.
ANDERSON, RANDOLF, PRICE, LLC
Marketing & Communications Manager
05.2005 - 01.2008
Job overview
- Manage corporate marketing and communications functions, overseeing a $2.3M budget and 8- member team.
- Direct brand management, PR, media relations, corporate positioning, product launches, advertising, sales collateral, and trade show marketing.
- Selected Accomplishments: Developed and launched integrated, multi-channel print, catalog, web, and direct marketing campaigns that propelled sales from $3.2M (2005) to a projected $9.5M by 2008 year-end.
- Led market launch of 21 new products.
- Identified opportunities, researched new product possibilities, collaborated with the engineering team, and created campaigns generating $2.6M in annual sales.
- Created a web portal to transform a previously archaic intranet Into a dynamic website improving communication flow and adding an effective sales tool for field reps.
- Wrote catalogs, course guides, and training brochures that enhanced the collection; sales reps' understanding of complex product features and helped them sell more effectively.
- Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
- Produced media kit that demonstrated key marketing analytics and demographics for use in sales presentations.
- My efforts were credited as instrumental in closing numerous high-level deals.
- Leveraged strengths in cost-effective marketing management and vendor negotiations to end each year an average of 15% under budget (without compromising business growth goals).
- Maintained inventory of marketing literature, archive files and sample files.
- Monitored social media questions and comments and appropriately responded.
SHERMAN ACQUISITIONS, LLC
Collections Supervisor
02.1995 - 05.2005
Job overview
- Developed collection programs for a variety of business-to-business clients.
- Used an integrated approach to create balanced programs for clients to build their respective portfolios.
- Selected Accomplishments: Expanded client base by 78% in three years by consistently delivering goal-surpassing liquidation results and ensuring complete client satisfaction.
- Closed new accounts as a member of a business development team, including a $1.5M win with ALM Company and a $1.2M win with JFT Corp.
- Earned commendations from client executives for recovery of accounts receivables.
- Reported on and recommended actions related to the financial stability of potential clients.
- Investigated and reviewed credit risks and collections.
AMEX Division
Assistant Manager
06.1989 - 08.1992
Job overview
- Advanced through a series of promotions, culminating in oversight of AMEX division and 16-member collections team.
- Created recovery strategies for diverse clients and projects.
- Selected Accomplishments: Served as primary collector for multimillion-dollar accounts.
- Assumed a lead role in corporate meetings due to strengths in presentation and negotiation skills, and helped close major accounts ($500K to $1M+ initial contracts).
- Generated dialer campaign response-rates of between 16% and 28% (up to 4 times the industry average).
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Mentored team members to enhance professional development and accountability in workplace.
Education
ALVIN COMMUNITY COLLEGEAlvin, TX
Associate of Science from Petro-Chemical Operations
1993
Wharton County Junior CollegeWharton, TX
No Degree from General Studies
University Overview
- Awarded CEDA & NDT Debate Award
- Speech & Debate Scholarship Recipient
Houston Community CollegeHouston, TX
No Degree from General Studies
Skills
- CUBS, Qontango, Collect Pro, Crystal Reports, MS Office (Word, Access, Excel, PowerPoint)
- CompTIA A Certified, P2C ERP
- Web/Multimedia: ColdFusion, Flash, Dreamweaver, Fireworks, Visual SourceSafe
- Search Optimization, Web Server Administration, and Content Management Systems
- Internet & Media relations
- Collections Reports: DSO & A/R
- Loyalty Programs
- Leasing Options
- Warranty Understanding
- Persuasive Communication Style
- Vehicle Operations
- Upselling and Quota Achievement
- Sales Contracts
- HubSpot
- Salesforce
- Quality Assurance Understanding
- Service Promotions
- Sales Presentation
- Persuasive Selling
- Sales Forecasting
- Public Speaking
- Lead Generation
- Sales Expertise
- Interpersonal and Written Communication
- Product Promotion
- Staff Management
- Cold Calling
- Goals and Performance
- Lead Development
- Quota Achievement
- Sales Performance Analysis
- Sales Team Leadership
- CUBS, Qontango, Collect Pro, Crystal Reports, MS Office (Word, Access, Excel, PowerPoint)
- Establishing Contacts
- Business Development and Planning
- Phone Inquiries
- Networking
- Data Analysis
- Managing Budgets
- Expense Reporting
- Employee Guidance
- Problem Investigations
- New Market Penetration
- Schedule Coordination
- Marketing Initiatives
Certification
- [Area of certification], [Company Name] - [Timeframe]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
E-Commerce Auto Sales Executive
Shift Technologies LLC
04.2021 - 06.2023
Insurance Form Quality Analyst
Senior Life Insurance
04.2018 - 04.2021
Internet Sales Representative
Texas Direct Auto/Vroom
01.2008 - 02.2018
Marketing & Communications Manager
ANDERSON, RANDOLF, PRICE, LLC
05.2005 - 01.2008
Collections Supervisor
SHERMAN ACQUISITIONS, LLC
02.1995 - 05.2005
Assistant Manager
AMEX Division
06.1989 - 08.1992
ALVIN COMMUNITY COLLEGE
Associate of Science from Petro-Chemical Operations
Wharton County Junior College
No Degree from General Studies
Houston Community College
No Degree from General Studies
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