Byron Hempy
Largo,FL
Summary
Dynamic Business Operations Manager with a proven track record at NCR Voyix, enhancing efficiency through process automation and strategic integration. Skilled in project management and effective communication, I drive operational excellence and foster team collaboration, achieving significant improvements in workflow and productivity across multiple offices.
Overview
38
38
years of professional experience
Work History
Business Operations Manager
NCR Voyix
05.2012 - Current
- Oversaw Business Operations for 20 offices across the US.
- Instrumental in integrating these offices onto the Net Suite Cloud platform
- Was a member of onboarding/training team for new office acquisitions
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
Director of Operations
Abacus Business Solutions
09.1999 - 05.2012
- Abacus was the largest Aloha Reseller that NCR Voyix acquired in May, 2012
- Oversaw daily operations across multiple offices and departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and monitored key performance indicators that drove operational efficiency
Director of Respiratory Services
Coastal Safety and Health Services
05.1990 - 03.1999
- Sold Health and Safety equipment and services across multiple industries
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Credit Manager
Snap-on Tools
02.1987 - 01.1990
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Education
Bachelor of Science - Business Administration
Messiah College
Grantham, PA05-1984
Skills
- Project management
- Operations management
- Microsoft office proficient
- Budgeting and forecasting
- Effective communication
- Onboarding and training
- Business administration
- Motivational leadership
- Financial data decision-making
Affiliations
- Key Member of Vistage Group
- Dale Carnegie Leadership Course Completions
Timeline
Business Operations Manager
NCR Voyix
05.2012 - Current
Director of Operations
Abacus Business Solutions
09.1999 - 05.2012
Director of Respiratory Services
Coastal Safety and Health Services
05.1990 - 03.1999
Credit Manager
Snap-on Tools
02.1987 - 01.1990
Bachelor of Science - Business Administration
Messiah College
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