Byron Hernandez
Houston
Summary
More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
- Possess solid computer skills.
- Knowledge using Microsoft Excel, WordPerfect, Microsoft Word.
- Ability to train, motivate, and supervise employees.
- A team player, acknowledged as “Total Quality Customer Service Professional.”
- Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
- Bilingual: Spanish
Overview
7
7
years of professional experience
Work History
Groundskeeper
MFAH
03.2023 - Current
- Remove debris and waste from outdoor areas.
- Follow museum specifications to replace damaged lawns, landscaping and irrigation systems.
- Optimize irrigation system efficiency through regular inspections and necessary repairs.
- Collaborate with management to develop long-term plans for property enhancements and upgrades.
- Inspect gardens for pests, weeds and diseases.
- Perform equipment maintenance and repairs to keep tools functional for projects.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Help lead the team to complete daily tasks.
Produce Associate
HEB Grocery Store
08.2022 - 08.2023
- Completed prep work on pre-packaged vegetables and fruits.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Kennel Technician
Sit Means Sit Houston
09.2021 - 10.2022
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Promoted positive behavioral traits in dogs by implementing basic obedience training techniques during daily interactions.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Kept animals clean and free of contaminants to promote optimal health.
Key Carrying Department Supervisor
The Home Depot Inc
08.2017 - 08.2021
- Educated staff on strategies for handling difficult customers and challenging situations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales revenue by effectively managing product inventory and strategically merchandising key items.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Reduced employee turnover through consistent coaching, mentoring, and professional development opportunities.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Ensured safety compliance throughout the department by conducting regular inspections and addressing potential hazards promptly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
High School Diploma -
Robert E Lee High School
Houston, TX05.2001
Skills
- Managing team
- Weeding and edging
- Chemical Application
- Grounds Maintenance
Timeline
Groundskeeper
MFAH
03.2023 - Current
Produce Associate
HEB Grocery Store
08.2022 - 08.2023
Kennel Technician
Sit Means Sit Houston
09.2021 - 10.2022
Key Carrying Department Supervisor
The Home Depot Inc
08.2017 - 08.2021
High School Diploma -
Robert E Lee High School
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