Byron Hoff
Laramie
Summary
Professional with track record in retail management, adept at driving team collaboration and achieving results. Expertise in inventory management, staff training, and customer service, ensuring smooth operations and high standards. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.
Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and staff development.
Overview
10
10
years of professional experience
Work History
Shop Manager
7220 Auto Repair
11.2022 - 10.2025
- Oversaw daily operations of auto repair shop, ensuring efficient workflow and high-quality service delivery.
- Managed inventory control processes, optimizing stock levels and reducing waste in parts management.
- Trained and mentored staff on best practices in automotive repairs and customer service excellence.
- Implemented safety protocols, enhancing workplace safety standards and compliance with regulations.
- Evaluated employee performance, providing constructive feedback to promote professional growth and team cohesion.
- Coordinated with suppliers to negotiate pricing and ensure timely delivery of automotive parts.
- Analyzed customer feedback to identify areas for service improvement, driving customer satisfaction initiatives.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Maintance Manager
Atr Landscape
05.2022 - 11.2022
- Oversaw daily maintenance operations, ensuring optimal functionality of landscaping equipment and tools.
- Developed and implemented preventive maintenance schedules to enhance equipment reliability.
- Trained and mentored maintenance staff on safety protocols and best practices for equipment handling.
- Implemented inventory management system to track tools and supplies efficiently, reducing downtime.
Mechanic
Good Vibes Garage
03.2021 - 05.2022
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services, ensuring optimal vehicle performance and safety standards.
- Collaborated with team members to streamline repair processes, reducing turnaround time for service requests.
- Mentored junior mechanics on technical skills and best practices in automotive repair and maintenance.
Mechanic
Laramie Gm Auto Center
02.2016 - 03.2021
- Enhanced customer satisfaction by effectively communicating repair needs and providing transparent estimates.
- Implemented quality control measures to improve accuracy of repairs and reduce repeat service calls.
- Researched and integrated new technologies, tools, and methods to enhance shop efficiency and service offerings.
- Oversaw inventory management for parts and supplies, ensuring availability for timely repairs without excess stock.
Education
GED -
East High School
Cheyenne, WYSkills
- Customer service
- Employee management
- Health and safety
- Invoicing
Timeline
Shop Manager
7220 Auto Repair
11.2022 - 10.2025
Maintance Manager
Atr Landscape
05.2022 - 11.2022
Mechanic
Good Vibes Garage
03.2021 - 05.2022
Mechanic
Laramie Gm Auto Center
02.2016 - 03.2021
GED -
East High School