BYRON JACKSON
Tallahassee,USA
Summary
Multi-talented Information Technology Professional with 20+ years of experience in system security safeguards, threat identification, prevention, and systems administration. Recognized consistently for performance excellence and contributions to success in enterprise technology environments. Strengths in enterprise endpoint and policy administration, network safeguards, and data protection operations backed by strong critical thinking, communication, and people skills.
Overview
23
23
years of professional experience
4
4
Certification
Work History
IT Support Specialist
Smile Doctors
05.2025 - Current
- Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.
- Diagnosed and resolved network connectivity problems to maintain efficient operations across clinics.
- Support Microsoft Windows server technologies - latest operating systems, exchange, inTune, Azure, Entra, DNS and Active Directory
- Collaborated with cross-functional teams to identify and resolve system errors, and improve efficiency in IT processes.
- Led troubleshooting efforts for complex technical issues, mentoring junior staff in problem-solving techniques.
- Analyzed support ticket trends to identify recurring issues, proposing solutions that improved overall service delivery.
Information Security Analyst
Children And Families
09.2022 - 03.2024
- Develop and implement effective cyber security plans to maintain the security of computer systems, and files of unauthorized modification, destruction, and disclosure in an enterprise environment.
- Migrated and implemented multilayer security systems for the enterprise, including anti-virus, anti-spam, anti-spyware software which reduced malware incidents by 47%.
- Implemented BitLocker Drive Encryption to ensure data confidentiality for sensitive data.
- Developed and Implemented simulated attack scenarios using Microsoft Attack Simulation Training in the Defender portal, which reduced risky user behavior enterprise wide by 48% over a 12-month cycle.
Information Security Analyst IV
Economic Opportunity
08.2015 - 09.2022
- Daily administration and policy management of security operations, including but not limited to: Endpoint Protection, Encryption Management, Web Filtering and Categorization, Microsoft 365 Security, Vulnerability Management, DLP, HIPS, Active Alerting and Monitoring.
- Applied and managed advanced patch management system for 2500+ desktop computer/ workstations.
- Knowledge of security control frameworks, standards, and security best practices.
- Review and analyze log files from sources such as SIEM, EDR, IDS, O365, DLP, and host logs to coordinate actionable items on any unusual or suspected activities.
- Leveraged Splunk to create real-time dashboards and reports that reduced incident response time by 57%.
- Technical writing and documentation of standard operating procedures.
Senior Network Systems Analyst
Economic Opportunity
04.2012 - 07.2015
- Enterprise account administration using Active Directory management services.
- Microsoft Endpoint Configuration Manager policy deployment and administration.
- Provide Technical Training (Knowledge Transfer), as required for Office of Information Technology Support Staff.
Computer Support Specialist
FANEUIL
04.2011 - 03.2012
- Project coordinator and technical lead for Windows OS migration.
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Tested new software and hardware prior to deployment.
Office Automation and Telecom Specialist
Children and Families
03.2009 - 03.2011
- Administration of wireless communication processes and streamlined smoother procedures, more efficient workflows, and overall business continuity.
- Provide Telecom research, and telephony administration for both adult and child protective investigators.
- Provide Vendor Contract Governance.
- Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board, and assisted staff with clerical or procedural requirements.
Distributed Computer Systems Analyst
Agency For Persons with Disabilities
02.2006 - 11.2008
- Enterprise Endpoint Group Policy Management Administration.
- Active Directory Management and Administration.
- Service Ticketing System and Service Portal Administration.
- File Server backup and Windows Server Administration.
- VoIP, Centrex, ACD, Auto-Attendants, local and long-distance telephony enterprise administration operations.
- Trained employees on computer systems, providing thorough documentation and other educational materials.
- Standard Operating Process Documentation.
Education
Associate of Applied Science - Network Systems Technology
Tallahassee Community College
Tallahassee, Florida12.2022
Associate of Applied Science - Cybersecurity
Tallahassee Community College
Tallahassee, Florida12.2022
High School Diploma - undefined
Ruskin High School
Kansas City, Missouri05.1993
Skills
- Customer Service and Vendor Relations
- Enterprise Systems, Users and Policy Administration
- Anti-Malware Remediation
- Technical troubleshooting
- Remote support
- Network Security Control and Diagnostics
- Web Filtering and Content Classification
- Continuous Vulnerability Management
- Ticket management
- Security Awareness and Skill Training
- Patch Management
- Software installation
- Technical Writing
Certification
- TCC Network Security Cyber Forensics Certification Program
- TCC Network Infrastructure Certification Program
- CompTIA Security+ ce Certification
- CompTIA A+ Certified
Timeline
IT Support Specialist
Smile Doctors
05.2025 - Current
Information Security Analyst
Children And Families
09.2022 - 03.2024
Information Security Analyst IV
Economic Opportunity
08.2015 - 09.2022
Senior Network Systems Analyst
Economic Opportunity
04.2012 - 07.2015
Computer Support Specialist
FANEUIL
04.2011 - 03.2012
Office Automation and Telecom Specialist
Children and Families
03.2009 - 03.2011
Distributed Computer Systems Analyst
Agency For Persons with Disabilities
02.2006 - 11.2008
Associate of Applied Science - Cybersecurity
Tallahassee Community College
High School Diploma - undefined
Ruskin High School
Associate of Applied Science - Network Systems Technology
Tallahassee Community College
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